Model #79569299900 KENMORE Top-Mount Refrigerator

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Question and Answers

Q:

kenmore top freezer refrigerator not staying cool Kenmore Refrigerator

A:

Thanks for the inquiry and for being a valued member.

I am sorry to hear of the issue you're having with the refrigerator warming. I know how frustrating that is to have happen.

This sounds like an issue with one of the power control boards (PCB). If you've recently had a power outage or power surge, they are very susceptible to those issues. Without meter testing the boards on the refrigerator, it is hard to say with certainty which is at fault. In cases such as this, we recommend having a service technician help assist with the diagnosis/repair.

If you would feel more confident have a Sears Home Service technician help assist with the diagnosis/repair, you can call 1-800-469-4663, or click here to be directed to the page to set up service.

I hope this helps and thanks for using SearsPartsDirect.com. We appreciate your business. 

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Jeff Wallace Sr -
Sears Technician
October 22, 2014
Q:

Kenmore Refrigerator (2009) - Freezer is icing up on side & back interior walls and on foods; door remains sealed; loud cracking noise is periodically is heard

A:

A Refrigerator is definitely something we depend on and when it begins to malfunction it can be a huge inconvenience. While you are waiting for an expert to respond, I have attached some helpful links below that may provide information to assist you with your question.

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Priscilla V -
October 26, 2011
A:

Thank you for your question. I understand your concern about this frosting condition. From the description listed, this would appear to be a problem with air leaking inside the cabinet. Make sure the door does close good and that it's closed good every time it's opened. Also check the gasket for gaps. If you notice any gaps in the gasket, a hair dryer can be used to smooth them out. Just be careful not to get the gasket too hot. Also check the temperature in the freezer. If it gets too cold (below zero degrees) it will draw in excess humidity (moisture), whenever the door is open. If this is in an area of high humid conditions, this would be easy to happen. In this case, adjust the control to a warmer setting and try to get in and out of the unit as quickly as possible. A cracking noise can be from the expansion and contraction of the cabinet and panels, which is normal. I hope this will help you. If you would like more assistance, reply to this thread and I will be glad to assist you further.

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Scott D -
Sears Technician
October 27, 2011
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