Model #72181623600 KENMORE Microwave/Hood Combo

  • Door Assy
    3 Results
  • Controller Assy
    3 Results
  • Oven Cavity
    3 Results
  • Latch Parts
    3 Results
  • Interior Parts 1
    3 Results
  • Interior Parts 2
    3 Results
  • Installation Parts
    3 Results
  • Circuit Diagram
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Question and Answers

Q:

the microwave does not heat food at all 72181623600 Kenmore Microwave-hood

A:

Thank you for contacting SearsPartsDirect.com with your questions about your Microwave. I am so sorry to hear that the microwave has stopped working. I know what a time saver the microwave can be and how inconvenient it is when it isn't working. 
 
I can appreciate wanting to diagnose and repair the microwave yourself, however I strongly recommend against it. We do not give repair information on microwave ovens because they are inherently dangerous to service. Microwaves contain high voltage internal components that can retain a lethal electrical charge even when the microwave is completely unplugged. You need special equipment to work on a microwave starting with an anti-static wrist strap grounded to the microwave to even test components in it. Even minor door repairs and adjustments can cause microwave leakage, and a microwave shielding leakage test MUST be performed using a survey meter after any microwave service.
 
For these safety reasons I strongly recommend having this repair completed by a qualified service technician. You can schedule service online at www.SearsHomeServices.com or by calling 1-800-4-MY-HOME(1-800-469-4663). Here at SearsPartsDirect.com we love to help you with your repairs, but our expert advice is that microwaves are just too dangerous for a do-it-yourself project. 
 
Thank you for your understanding in this matter and I hope we can help you with any other questions and repairs in the future. Thank you for choosing Sears.

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Natasha12 -
Sears Technician
July 29, 2015
Q:

How to replace handle 72181623600 Kenmore Microwave-hood

A:

Thank you for contacting SearsPartsDirect.com with your questions about your Kenmore Microwave-Hood. I am so sorry to hear the handle needs to be replaced. I know what a time saver the microwave is and know you want to get it working again quickly. In this case, I suggest you have it repaired by a qualified technician.

We do not give advice on repairing microwave ovens because they are inherently dangerous to service. Microwaves contain high voltage internal components that can retain a lethal electrical charge even when the microwave is unplugged from the outlet. You need special equipment to work on a microwave starting with an anti-static wrist strap grounded to the microwave to even test components in it. Even minor door repairs and adjustments can cause microwave leakage, and a microwave shielding leakage test MUST be performed using a survey meter after any microwave service.

For these safety reasons I strongly recommend having this repair completed by a qualified service technician. You can schedule service online at www.SearsHomeServices.com or by calling 1-800-4-MY-HOME (1-800-469-4663). Here at SearsPartsDirect.com we love to help you with your repairs, but our expert advice is that microwaves are just too dangerous for a do-it-yourself project.

Thank you for your understanding in this matter and I hope we can help you with your future questions and repairs. Thank you for choosing Sears and using our SearsPartsDirect.com service.

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Rachel Morgan -
Sears Technician
November 15, 2013
Q:

Keypad doesn't light up

A:

I know how useful the microwave can be since you can reheat your meals in minutes. I am sorry for the inconvenience of your microwave not working properly and I did manage to find a link with a similar question. I hope this helps with your microwave troubles while you wait for your expert response.

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Joseph P. -
December 15, 2012
A:

Here is a link for the owner's manual on that microwave: Owner's Manual . Page 14 of that manual shows the option for the clock display. Page 13 shows the child lock feature. There is a possibility that you have the display option set to the Off position. You may also have the child lock enabled. This may prevent the digital display from lighting up when you press one of the numbered buttons.

If the control keypad is not operating properly, you can try to reset the control board in the microwave by completely unplugging the unit from the electrical outlet for 5 minutes. This will reboot that circuit board. Plug the microwave back in and see if the control will work properly. If the control still won't work, then you will need to have the microwave serviced by a technician. Microwaves contain high-voltage components that can retain a lethal electrical charge of up to 2200 VAC -- even when the microwave is unplugged. Repairs and adjustments, even minor ones such as replacing the keypad, can cause microwave leakage. A microwave shielding leakage test should be performed after any microwave service. It is for these safety reasons that we are unable to guide you in microwave repairs and instead recommend scheduling service with a qualified service technician. You can schedule service online with Sears Home Services or by calling 1-800-4-MY-HOME. We thank you for your understanding in this matter and hope we can help you with other questions and repairs in the future.

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Lyle W -
Sears Technician
December 18, 2012
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