Model #72180824500 KENMORE ELITE Microwave/Hood Combo

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Question and Answers

Q:

Microwave/Conv. stopped working while defrosting 72180824500 Kenmore Elite Microwave

A:

Hello glad to help.  Thank You for choosing Sears PartsDirect.com
 
I am sorry and do understand your frustration when working on the microwave.
 
Glad to help out.  I'm looking at your Kenmore Microwave model number 72180824500.

Thank you for contacting SearsPartsDirect.com with your questions about your Kenmore Microwave. I am so sorry to hear it has problems stopped working while defrosting. I know what a time saver the microwave is and know you want to get it working again quickly. In this case, I suggest you have it tested and repaired by a qualified technician.
 
 We do not give advice on repairing microwave ovens because they are inherently dangerous to service. Microwaves contain high voltage internal components that can retain a lethal electrical charge even when the microwave is unplugged from the outlet. You need special equipment to work on a microwave starting with an anti-static wrist strap grounded to the microwave to even test components in it. Even minor door repairs and adjustments can cause microwave leakage, and a microwave shielding leakage test MUST be performed using a survey meter after any microwave service.
 
 
 
For these safety reasons I strongly recommend having this repair completed by a qualified service technician. You can schedule service online at www.SearsHomeServices.com or by calling 1-800-4-MY-HOME (1-800-469-4663). Here at SearsPartsDirect.com we love to help you with your repairs, but our expert advice is that microwaves are just too dangerous for a do-it-yourself project.
 
 

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Larry L -
Sears Technician
March 20, 2014
Q:

My microwave is giving me an error message that says "F5" I have serial number 612KM00129. The model number is 721.80824.500 On the convection side of the ove

A:

I use my microwave almost daily so I know its a very important appliance to have working in the home. I am sorry for the inconvenience, microwaves are very dangerous to work on due to the high voltage they can carry even when they are turned off. I did some research and I was able to find a link with a similar question. I hope the link provides helpful information about the error code, while you wait for your expert response.

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Joseph P. -
July 09, 2012
A:

That F5 error code indicates that you have an internal damper switch error. That type of internal component failure will need to be diagnosed and repaired by a service technician. Microwaves contain high-voltage components that can retain a lethal electrical charge of up to 2200 VAC -- even when the microwave is unplugged. Repairs and adjustments, even minor ones such as replacing fuses, can cause microwave leakage. A microwave shielding leakage test should be performed after any microwave service. It is for these safety reasons that we are unable to guide you in microwave repairs and instead recommend scheduling service with a qualified service technician. You can schedule service online with Sears Home Services or by calling 1-800-4-MY-HOME. We thank you for your understanding in this matter and hope we can help you with other questions and repairs in the future.

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Lyle W -
Sears Technician
July 12, 2012
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Q:

Kenmore microwave combi mod 72180824500 not working. Some display items work intermitinly, touch pad enters sometimes, sometimes not. Checked outlet OK.

A:

I am sorry you are experiencing difficulties with your Microwave. Microwaves contain high voltage internal components that can retain a lethal electrical charge even when the microwave is completely unplugged. Door repairs and adjustments, even minor ones, can cause microwave leakage and a microwave shielding leakage test must be performed using a survey meter after any microwave service. I strongly suggest that you have this repair handled only by a qualified service technician. I have provided a link To Sears Home Services if you decide to schedule service. If you think it may be cost effective to just replace the unit, I have also provided a link to the Microwave section of Sears.com to price out what a replacement would cost.

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Alina F. -
January 28, 2012
A:

Thank you for your question.

By the symptoms you are having I suspect a loose connection or defective control. I am sorry, but we do not give repair information on microwave ovens because they are inherently dangerous to service. Microwaves contain high voltage internal components that can retain a lethal electrical charge even when the microwave is completely unplugged. Door repairs and adjustments, even minor ones, can cause microwave leakage, and a microwave shielding leakage test must be performed using a survey meter after any microwave service. That's why I strongly warn you to have this repair handled only by a qualified service technician. You can schedule service online with Sears Home Services or by calling 1-800-4-MY-HOME.

Normally at ManageMyLife.com we like to help you with all of your repairs, but our expert advice is that microwaves are just too dangerous.We thank you for your understanding in this matter and hope we can help you with other questions and repairs in the future.

Thank you for using Manage my life.

Mark T.

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Mark T -
Sears Technician
January 29, 2012
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