Model #72180604500 KENMORE Microwave/Hood Combo

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Question and Answers

Q:

Why isn't my microwave heating food anymore? Model # 721.80604500

A:

Hello glad to help.  Thank You for choosing Sears PartsDirect.com
 
I am sorry and do understand your frustration when there is problems with the microwave.
 
Glad to help out.   Im  looking at your Kenmore Microwave model number 721.80604500.

Thank you for contacting SearsPartsDirect.com with your questions about your Kenmore Microwave. I am so sorry to hear it has problems in heating. I know what a time saver the microwave is and know you want to get it working again quickly. In this case, I suggest you have it tested and repaired by a qualified technician.
 
 We do not give advice on repairing microwave ovens because they are inherently dangerous to service. Microwaves contain high voltage internal components that can retain a lethal electrical charge even when the microwave is unplugged from the outlet. You need special equipment to work on a microwave starting with an anti-static wrist strap grounded to the microwave to even test components in it. Even minor door repairs and adjustments can cause microwave leakage, and a microwave shielding leakage test MUST be performed using a survey meter after any microwave service.
 
 
For these safety reasons I strongly recommend having this repair completed by a qualified service technician. You can schedule service online at www.SearsHomeServices.com or by calling 1-800-4-MY-HOME (1-800-469-4663). Here at SearsPartsDirect.com we love to help you with your repairs, but our expert advice is that microwaves are just too dangerous for a do-it-yourself project.
 
 
 
 
 
Please "RESUBMIT YOUR QUESTIONS IF THERE IS ANY OTHER PROBLEMS".
 
Thank you for your understanding in this matter and I hope we can help you with your future questions and repairs.  Thank you for choosing Sears and using our SearsPartsDirect.com.
 

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Larry L -
Sears Technician
June 30, 2014
Q:

72180604500 arking noise then metal blade lite on fire-- whats happining

A:

Managemylife.com is always a great resource to find the answers to just about anything. Your expert will research your question and respond within two business days but usually sooner.

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Alina F. -
April 26, 2012
A:

That arching and noise indicates that you have an internal component failure in that microwave. I recommend that you unplug it and not use it. A service technician will need

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Lyle W -
Sears Technician
April 26, 2012
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Q:

Microwave won't work

A:

It can be upsetting to suddenly find the microwave not working at all. I see there is a previous expert post for this model. I attached that answer to the first link below. I also added the scheduler to Sears Home Services as a repair option. I hope this information helps.

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Barbara H. -
September 17, 2011
A:

There is a fuse inside of the microwave that would cause the unit to be completely dead. The fuse is not known to just blow. I suspect there is an internal component failure in the high voltage circuit. We do not give out much repair information on microwaves because of the dangers of repairing them. They contain high voltage internal component that can retain a lethal electrical charge even when the microwave is completely unplugged. A microwave shielding leakage test must be performed on the unit using proper testing equipment following any internal component access or repair before the microwave can safely be returned to service. These are the reasons why I recommend that you have a service technician repair this microwave failure. If you would like to schedule service, you may do so by logging onto www.SearsHomeServices.com

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Tammy S -
Sears Technician
September 18, 2011
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