Model #72180494400 KENMORE Microwave/Hood Combo

  • Door Parts
    3 Results
  • Controller Parts
    3 Results
  • Oven Cavity
    3 Results
  • Latch Board
    3 Results
  • Interior Parts 1
    3 Results
  • Interior Parts 2
    3 Results
  • Installation Parts
    3 Results
  • Wiring Diagram
    3 Results
Find part by diagram >

Question and Answers

Q:

Microwave Hood Combo- a piece of the white holder for the metal rack in the microwave melted and fell into the hole that the holder sits in. Is it safe to use?

A:

I am sorry you are experiencing difficulties with your Microwave. Microwaves contain high voltage internal components that can retain a lethal electrical charge even when the microwave is completely unplugged. Door repairs and adjustments, even minor ones, can cause microwave leakage and a microwave shielding leakage test must be performed using a survey meter after any microwave service. I strongly suggest that you have this repair handled only by a qualified service technician. I have provided a link To Sears Home Services if you decide to schedule service. If you think it may be cost effective to just replace the unit, I have also provided a link to the Microwave section of Sears.com to price out what a replacement would cost.

Read More
Yadira B -
January 16, 2013
A:

I understand your concern with the microwave being safe to use. I see Yadira provided you with some excellent safety information. I'm happy to help you today. It is possible that the piece that broke off can cause internal issues with the unit and I do not recommend using it until a technician comes out to verify if it will be safe to use.

Microwaves contain high voltage internal components that can retain a lethal electrical charge even when the microwave is completely unplugged. Door repairs and adjustments, even minor ones, can cause microwave leakage, and a microwave shielding leakage test MUST be preformed using a survey meter after any microwave service. That's why I strongly warn you to have this repair handled only by a qualified service technician.

Service can be scheduled at the following link: Sears Home Services

Microwaves have an average lifespan of 10 years. Your unit was manufactured in 2003. Based off of the age, it may be more cost effective to have the unit replaced. I provide a link to all of the microwaves Sears offers.

I really hope this information helps you today. Thank you for using ManageMyLife.com.

Read More
Korinna S -
Sears Technician
January 17, 2013
See more answers

Top Parts