Model #72180404402 KENMORE Microwave/Hood Combo

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  • Interior Parts 2
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  • Installation Parts
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Question and Answers

Q:

I have a Kenmore over the range microwave# 72180404402. I was cooking a potato, went outside, came back and there was smoke everywhere.

A:

I am sorry you are experiencing difficulties with your Microwave. Microwaves contain high voltage internal components that can retain a lethal electrical charge even when the microwave is completely unplugged. Door repairs and adjustments, even minor ones, can cause microwave leakage and a microwave shielding leakage test must be performed using a survey meter after any microwave service. I strongly suggest that you have this repair handled only by a qualified service technician. I have provided a link To Sears Home Services if you decide to schedule service. If you think it may be cost effective to just replace the unit, I have also provided a link to the Microwave section of Sears.com to price out what a replacement would cost.

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James -
February 15, 2012
A:

The microwave probably has a blown fuse but I do not recommend that you try to access and replace that fuse yourself. Microwaves contain high-voltage components that can retain a lethal electrical charge of up to 2200 VAC -- even when the microwave is unplugged. Repairs and adjustments, even minor ones such as replacing fuses, can cause microwave leakage. A microwave shielding leakage test should be performed after any microwave service. It is for these safety reasons that we are unable to guide you in microwave repairs and instead recommend scheduling service with a qualified service technician. You can schedule service online with Sears Home Services or by calling 1-800-4-MY-HOME. We thank you for your understanding in this matter and hope we can help you with other questions and repairs in the future.

NOTE: You may consider replacing the microwave instead of having it repaired. There are current models on Sears.com that cost less than $200. Here is one example: Kenmore 30" Microhood Combination, Stainless Steel .

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Lyle W -
Sears Technician
February 16, 2012
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Q:

What would cause my Kenmore microwave model 72180404402 not to heat?

A:

Since the controls work but the microwave will not heat, it is apparent that it has an internal component failure. This type of problem is not something that you can diagnose and repair yourself. Microwaves must be serviced by a technician. Internal components can retain an electrical charge even then the unit is unplugged. A microwave radiation leakage test must be performed using proper testing equipment before the unit can be safely returned to service following any internal repair. I recommend calling a service technician to diagnose and repair your microwave.

You can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

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Mark T Personal Solutions Manager -
Sears Technician
January 12, 2010
Q:

What is the correct door handle for my microwave model 72180404402?

A:

The part number for the biscuit door handle is #3650w1a075g. You did not indicate the part number of the part that you received. If this is the same number you that you received then it's possible it is a stocking problem.

There is another way to go. The complete door assembly 3581w1a352k is available in biscuit.

The complete door would be preferable for safety reasons. The image below shows the door on your microwave. To access the handle you would have to separate the door and reassemble the door so that the microwave radiation shielding is still adequate. Microwaves are inherently dangerous to service. A microwave radiation leakage test must be performed on the unit following any repair to the door. I recommend calling a service technician to repair this type of problem even if you replace the whole door assembly.

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Fred M -
Sears Technician

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