Model #72180402400 KENMORE Microwave/Hood Combo

  • Door Assy
    3 Results
  • Controller
    3 Results
  • Oven Cavity
    3 Results
  • Latch Board
    3 Results
  • Interior Parts 1
    3 Results
  • Interior Parts 2
    3 Results
  • Installation Parts
    3 Results
  • Wiring Diagram
    3 Results
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Question and Answers

Q:

The door was slammed shut and one of the two door latches broke and the microwave will not stop running when the door is closed. 72180402400 Kenmore Microwave/hood combo

A:

Thank you for contacting SearsPartsDirect.com with your questions about your Microwave. I am so sorry to hear that the microwave has stopped working. I know what a time saver the microwave can be and how inconvenient it is when it isn't working. 
 
I can appreciate wanting to diagnose and repair the microwave yourself, however I strongly recommend against it. We do not give repair information on microwave ovens because they are inherently dangerous to service. Microwaves contain high voltage internal components that can retain a lethal electrical charge even when the microwave is completely unplugged. You need special equipment to work on a microwave starting with an anti-static wrist strap grounded to the microwave to even test components in it. Even minor door repairs and adjustments can cause microwave leakage, and a microwave shielding leakage test MUST be performed using a survey meter after any microwave service.
 
For these safety reasons I strongly recommend having this repair completed by a qualified service technician. You can schedule service online at www.SearsHomeServices.com or by calling 1-800-4-MY-HOME(1-800-469-4663). Here at SearsPartsDirect.com we love to help you with your repairs, but our expert advice is that microwaves are just too dangerous for a do-it-yourself project. 
 
Thank you for your understanding in this matter and I hope we can help you with any other questions and repairs in the future. Thank you for choosing Sears.
 

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Natasha12 -
Sears Technician
August 19, 2015
Q:

Disassembly of microwave oven door. 721-80402400

A:

Thank you for being Sears’ valued member and for contacting SearsPartsDirect.com with your question about your microwave. I am so sorry there are insects between the door glass and the frame. I know what a time saver the microwave is and I am sure you want this issue fixed quickly.  In this case I recommend you have the microwave serviced by a qualified technician. 
 
We do not give diagnostic or repair information on microwave ovens because they are inherently dangerous to service. Microwaves contain high voltage internal components that can retain a lethal electrical charge even when the microwave is unplugged from the power supply. Special equipment is needed to work on a microwave starting with an anti-static wrist strap grounded to the microwave to even test components in it. Even minor door repairs and adjustments can cause microwave leakage, and a microwave shielding leakage test MUST be performed using a survey meter after ANY/ALL microwave service. 
 
For these safety reasons I strongly recommend having this repair completed by a qualified service technician. You can schedule service online at www.SearsHomeServices.com or by calling 1-800-4-MY-HOME (1-800-469-4663). Here at SearsPartsDirect.com we love to help you with your repairs, but our expert advice is that microwaves are just too dangerous for a do-it-yourself project. 
 
Thank you for your understanding in this matter and I hope we can help you with any other questions and repairs in the future. Thank you for choosing Sears.
 
 

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Rachel Morgan -
Sears Technician
January 19, 2015
Q:

Sears Microwave model: 721.80402400 Unit completely non-functional Have question about the "oven thermostat"

A:

I am sorry you are experiencing difficulties with your Microwave. Microwaves contain high voltage internal components that can retain a lethal electrical charge even when the microwave is completely unplugged. Door repairs and adjustments, even minor ones, can cause microwave leakage and a microwave shielding leakage test must be performed using a survey meter after any microwave service. I strongly suggest that you have this repair handled only by a qualified service technician. I have provided a link To Sears Home Services if you decide to schedule service. If you think it may be cost effective to just replace the unit, I have also provided a link to the Microwave section of Sears.com to price out what a replacement would cost.

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Alina F. -
January 03, 2012
A:

I am aware of the high voltage capacitor contained in this unit. I do not believe that a door adjustment or repair is required. I just want to verify the temperature limits on the oven thermostat and obtain some possible reasons for over heating of the oven compartment. I have technical training in electronics and prefer to do my own repairs if possible. Answers to my questions would be greatly appreciated. Thank you.

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David -
January 03, 2012
A:

Thank you for your question and I understand your concern.

I am sorry, but we do not give repair information on microwave ovens because they are inherently dangerous to service. Microwaves contain high voltage internal components that can retain a lethal electrical charge even when the microwave is completely unplugged. Door repairs and adjustments, even minor ones, can cause microwave leakage, and a microwave shielding leakage test must be performed using a survey meter after any microwave service. That's why I strongly warn you to have this repair handled only by a qualified service technician. You can schedule service online with Sears Home Services or by calling 1-800-4-MY-HOME.

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Joey S -
Sears Technician
January 05, 2012
A:

Today I received my new "oven thermostat" from Sears. The markings on the new one are KSD1 V02 145/60.The original thermostat that I removed is marked with KSD1 OS2 110/0. Other than that, they appear to be identical. Either Sears put the wrong one in when the unit was manufactured or they changed the design or they sent me the wrong part. Which is it? The part number on the bag is 6930W1A003K. Thank you.

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David -
January 09, 2012
A:

David: The only thing I can confirm is the part # of the part. The markings on the thermostat you provided are likely the cut out and cut in specs but I have no way of knowing that for certain. My parts image shows it calls for part #6930W1A003J with 110/0 stamped on it. The replacement you received is marked 145/60 as you said. It seems the part has been substituted to the new part #6930W1A003K. I'm sure the original oven thermostat was not put in my mistake but has been changed to a higher limit.

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Joey S -
Sears Technician
January 09, 2012
A:

Thank you, Joey. I just confirmed with Sears Parts Direct that they sent me the magnetron thermostat instead of the oven thermostat. 6930W1A003J is indeed the part specified for the oven thermostat unit. That said, I believe a higher operational limit would be preferable. 0 dec C seems too low unless the engineers intended that a service call be initiated if the oven overheats.

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David -
January 09, 2012
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