Model #72180022700 KENMORE Microwave/Hood Combo

  • Door
    3 Results
  • Controller
    3 Results
  • Oven Cavity
    3 Results
  • Latch Board
    3 Results
  • Interior (i)
    3 Results
  • Interior (ii)
    3 Results
  • Installation
    3 Results
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Question and Answers

Q:

Microwave will not heat 721.80022700

A:

Thank you for being Sears’ valued member and for contacting SearsPartsDirect.com with your question about your microwave. I am so sorry it is not heating or cooking. I know what a time saver the microwave is and I am sure you want this issue fixed quickly.  In this case I recommend you have the microwave serviced by a qualified technician. 
 
We do not give diagnostic or repair information on microwave ovens because they are inherently dangerous to service. Microwaves contain high voltage internal components that can retain a lethal electrical charge even when the microwave is unplugged from the power supply. Special equipment is needed to work on a microwave starting with an anti-static wrist strap grounded to the microwave to even test components in it. Even minor door repairs and adjustments can cause microwave leakage, and a microwave shielding leakage test MUST be performed using a survey meter after ANY/ALL microwave service. 
 
For these safety reasons I strongly recommend having this repair completed by a qualified service technician. You can schedule service online at www.SearsHomeServices.com or by calling 1-800-4-MY-HOME (1-800-469-4663). Here at SearsPartsDirect.com we love to help you with your repairs, but our expert advice is that microwaves are just too dangerous for a do-it-yourself project. 
 
Thank you for your understanding in this matter and I hope we can help you with any other questions and repairs in the future. Thank you for choosing Sears.
 

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Rachel Morgan -
Sears Technician
May 18, 2015
Q:

What is wrong with my 15 month old Galaxy model 721.80022700 microwave when it suddenly stopped working?

A:

When a microwave suddenly stops working the most likely cause is an open thermostat or fuse.

Neither part is very expensive but I don't suggest they be replaced as a do-it-yourself project. To check either part you would have to remove the outer cabinet and this is something I suggest a technician do.

Microwaves are inherently dangerous to service. Internal capacitors can retain a lethal electrical charge even when the microwave is unplugged.

I recommend calling a service technician to repair this type of problem.

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Fred M -
Sears Technician
November 18, 2009
Q:

Can I get an installation manual for a model 721.80022700 microwave?

A:

The exact installation manual for your specific model number is part number 3828W5U0368 and can be ordered from the following link: Sears PartsDirect .

I was able to find an installation manual for a similar model microwave that can be viewed from the following link: Installation Guide .

I hope this information helps to resolve your problem.

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Fred M -
Sears Technician
July 04, 2009

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