Model #72180019401 KENMORE Microwave/Hood Combo

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Question and Answers

Q:

Looking for discontinued part 3651W1A022B 721.80019401

A:

Thank You for contacting SearsPartsDirect.com

I understand your frustration when a part is no longer available. Based on your model number I do not show a replacement for the discontinued part. I recommend putting the part number into google and see if someone may still have the part sitting on a shelf collecting dust. Litterally type "3651W1A022B  handle" into google you may find a personal retailer selling the part or a generic for your model. I hope this helps. 

Thanks for visiting SearsPartsDirect.com
 

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Desirea -
Sears Technician
December 27, 2014
Q:

problems with control panel 72180019401

A:

Thank you for being Sears’ valued member and for contacting SearsPartsDirect.com with your question about your microwave. I am so sorry there are problems with the control panel, the fan and light. I know what a time saver the microwave is and I am sure you want this issue fixed quickly.  In this case I recommend you have the microwave serviced by a qualified technician. 
 
We do not give diagnostic or repair information on microwave ovens because they are inherently dangerous to service. Microwaves contain high voltage internal components that can retain a lethal electrical charge even when the microwave is unplugged from the power supply. Special equipment is needed to work on a microwave starting with an anti-static wrist strap grounded to the microwave to even test components in it. Even minor door repairs and adjustments can cause microwave leakage, and a microwave shielding leakage test MUST be performed using a survey meter after ANY/ALL microwave service. 
 
For these safety reasons I strongly recommend having this repair completed by a qualified service technician. You can schedule service online at www.SearsHomeServices.com or by calling 1-800-4-MY-HOME (1-800-469-4663). Here at SearsPartsDirect.com we love to help you with your repairs, but our expert advice is that microwaves are just too dangerous for a do-it-yourself project. 
 
Thank you for your understanding in this matter and I hope we can help you with any other questions and repairs in the future. Thank you for choosing Sears.
 
 

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Rachel Morgan -
Sears Technician
December 15, 2014
Q:

microwave control panel does not work; model # 72180019401 Kenmore Microwave

A:

Thank you for contacting SearsPartsDirect.com with your questions about your Kenmore microwave. I am so sorry to hear it isn't working. I know what a time saver the microwave is and know you want to get it working again quickly. In this case, I suggest you have it tested and repaired by a qualified technician.
 
We do not give advice on repairing microwave ovens because they are inherently dangerous to service. Microwaves contain high voltage internal components that can retain a lethal electrical charge even when the microwave is unplugged from the outlet. You need special equipment to work on a microwave starting with an anti-static wrist strap grounded to the microwave to even test components in it. Even minor door repairs and adjustments can cause microwave leakage, and a microwave shielding leakage test MUST be performed using a survey meter after any microwave service.
 
For these safety reasons I strongly recommend having this repair completed by a qualified service technician. To schedule service go to www.SearsHomeServices.com or call 1-800-4-MY-HOME (1-800-469-4663). Here at SearsPartsDirect.com we love to help you with your repairs, but our expert advice is that microwaves are just too dangerous for a do-it-yourself project.
 
Thank you for your understanding in this matter and I hope we can help you with your future questions and repairs. Thank you for choosing Sears and using our SearsPartsDirect.com service.
 

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Rachel Morgan -
Sears Technician
April 12, 2014

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