Model #72180012401 KENMORE Microwave/Hood Combo

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Question and Answers

Q:

Microwave won't heat 72180012401 Kenmore Microwave

A:

Thank you for being Sears’ valued member and for contacting SearsPartsDirect.com with your question about your microwave. I know what a time saver the microwave is and I am sure you want this issue fixed quickly.  In this case I recommend you have the microwave serviced by a qualified technician.
 
We do not give diagnostic or repair information on microwave ovens because they are inherently dangerous to service. Microwaves contain high voltage internal components that can retain a lethal electrical charge even when the microwave is unplugged from the power supply. Special equipment is needed to work on a microwave starting with an anti-static wrist strap grounded to the microwave to even test components in it. Even minor door repairs and adjustments can cause microwave leakage, and a microwave shielding leakage test MUST be performed using a survey meter after ANY/ALL microwave service.
 
For these safety reasons I strongly recommend having this repair completed by a qualified service technician. You can schedule service online at www.SearsHomeServices.com or by calling 1-800-4-MY-HOME (1-800-469-4663). Here at SearsPartsDirect.com we love to help you with your repairs, but our expert advice is that microwaves are just too dangerous for a do-it-yourself project.
 

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CarlosZ -
Sears Technician
August 18, 2015
Q:

Buttons won't respond after resetting. 72180012401 Kenmore Microwave

A:

Thank you for being Sears’ valued member and for contacting SearsPartsDirect.com with your question about your microwave. I know what a time saver the microwave is and I am sure you want this issue fixed quickly.  In this case I recommend you have the microwave serviced by a qualified technician.
 
We do not give diagnostic or repair information on microwave ovens because they are inherently dangerous to service. Microwaves contain high voltage internal components that can retain a lethal electrical charge even when the microwave is unplugged from the power supply. Special equipment is needed to work on a microwave starting with an anti-static wrist strap grounded to the microwave to even test components in it. Even minor door repairs and adjustments can cause microwave leakage, and a microwave shielding leakage test MUST be performed using a survey meter after ANY/ALL microwave service.
 
For these safety reasons I strongly recommend having this repair completed by a qualified service technician. You can schedule service online at www.SearsHomeServices.com or by calling 1-800-4-MY-HOME (1-800-469-4663). Here at SearsPartsDirect.com we love to help you with your repairs, but our expert advice is that microwaves are just too dangerous for a do-it-yourself project.
 

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CarlosZ -
Sears Technician
July 20, 2015
Q:

Moisture between Glass Door 721.800112401

A:

Thank you for being Sears’ valued member and for contacting SearsPartsDirect.com with your question about moisture between the door’s panels of glass. I am so sorry this is happening. We will be happy to help you with this but will need some additional information. The model number you provided, 721.800112401, does not come up. On Kenmore products there are normally 8 numbers after the 721, not 9. Please verify the model number and resubmit your question with the model number, the type of product and the brand name. Once we have a working model number we will be happy to research this issue for you. 
Thank you for choosing Sears, we appreciate your business. 
 

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Rachel Morgan -
Sears Technician
June 22, 2015
A:

Sorry ! 721.80012401

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Daniel -
June 22, 2015
A:

. Model # 721.80012401 Serial # 610TA00256 Bought yr> 2006

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Daniel -
June 23, 2015
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