Model #72180009401 KENMORE Microwave/Hood Combo

  • Door Parts
    3 Results
  • Control Parts
    3 Results
  • Oven Cavity
    3 Results
  • Latch Board
    3 Results
  • Interior Parts 1
    3 Results
  • Interior Parts 2
    3 Results
  • Instalation
    3 Results
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Question and Answers

Q:

Malfunctioning control panel on Galaxy microwave/fan combo

A:

Managemylife.com is a great place to find the answers to just about anything, especially on appliances. I would suggest that you provide the model number so your expert will be able to provide you the best possible answer. Just click on reply below and the provide the required data.

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Priscilla V -
June 11, 2012
A:

Oh sure - sorry about that. The model # is 721.80009401.

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Sandy -
June 11, 2012
A:

Thank you for your question and I understand your concern.

Based on your symptoms and details I would suspect a faulty touch panel or the flat ribbon connection is loose where it connects the touch panel to the control board.

I am sorry, but we do not give repair information on microwave ovens because they are inherently dangerous to service. Microwaves contain high voltage internal components that can retain a lethal electrical charge even when the microwave is completely unplugged. Door repairs and adjustments, even minor ones, can cause microwave leakage, and a microwave shielding leakage test must be performed using a survey meter after any microwave service. That's why I strongly warn you to have this repair handled only by a qualified service technician. You can schedule service online with Sears Home Services or by calling 1-800-4-MY-HOME.

Normally at ManageMyLife.com we like to help you with all of your repairs, but our expert advice is that microwaves are just too dangerous.

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Joey S -
Sears Technician
June 12, 2012
A:

Thank you so much! I would not presume to repair a microwave myself, but I'm happy to at least have a sense of what might be wrong with it. Thanks again!

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Sandy -
June 12, 2012
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Q:

wireing

A:

I know this type of information can be very helpful for you to have.�While you are waiting for your expert answer, I did some research on the unit.�I was unable to locate information that would be helpful with regards to your question at this time. Your expert will answer within 24-48 hours with detailed information.�Thank you for using Manage My Life.

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Joseph P. -
November 15, 2011
A:

Thank you for your question and I understand your concern.

Microwaves contain high-voltage components that can retain a lethal electrical charge of up to 2200 VAC -- even when the microwave is unplugged. Repairs and adjustments, even minor ones such as replacing fuses, can cause microwave leakage. A microwave shielding leakage test should be performed after any microwave service. It is for these safety reasons that we are unable to guide you in microwave repairs and instead recommend scheduling service with a qualified service technician. You can schedule service online with Sears Home Services or by calling 1-800-4-MY-HOME. We thank you for your understanding in this matter and hope we can help you with other questions and repairs in the future. I added an image below of the wiring diagram.

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Joey S -
Sears Technician
November 16, 2011
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Q:

Why is my Kenmore microwave oven running but not heating?

A:

Something like this will require removing the outer wrap for diagnosing. Due to safety concerns we do not recommend that the customer remove the outer wrap to their microwave oven. We recommend calling for service.

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biker dave -
Sears Technician
December 18, 2009

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