Model #72180002401 KENMORE Microwave/Hood Combo

  • Door Parts
    3 Results
  • Control Parts
    3 Results
  • Oven Cavity
    3 Results
  • Latch Board
    3 Results
  • Interior Parts 1
    3 Results
  • Interior Parts 2
    3 Results
  • Instalation
    3 Results
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Question and Answers

Q:

Why is the exhaust fan running all of the time on my Kenmore microwave oven?

A:

The exhaust fan is controlled by 2 relays on the control board. Relay #4 is for high speed & relay #5 is for low speed. It sounds like one of the exhaust motor relays on the control board are welded or shorted together. Something like this will require replacing the control board.

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biker dave -
Sears Technician
July 28, 2009
A:

In my case, the fan stays on when the door is closed, if I open the door the fan shuts off. Do youi still think a short (and replacement of control board?)?

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Shaun -
October 07, 2012
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Q:

Need help getting the part/fixing a Galaxy microwave oven

A:

Microwaves have become indispensable in today's busy kitchen. I can understand the hope that seem it is a simple fix. I was checking the archives at this site and found a similar question from a previous expert post for this model so I attached the answer below. Hope this helps.

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Barbara H. -
April 29, 2011
A:

Thank you for your question.

I see that you been given a few links to look over. Check your settings to make sure that the microwave is set to heat on the high setting. If the microwave is running with no heat that would indicate an internal failure has occurred. We do not give out much repair information on microwaves because of the dangers of repairing them. The microwave generates extremely high voltage. The capacitor can store this voltage even when the unit is unplugged. I hope you understand our policy on microwaves. Our number one concern is your safety. It is strongly recommended to have the microwave repaired by a service technician. You can have the microwave repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

Depending on the age and the condition of the microwave, you may consider purchasing a new one. The price of microwaves has gone down a lot in the last few years. Please click on this link to view all of the microwaves we offer.

Please let me know if you need further assistance.

Thank you for using Manage my life.

Mark T.

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Mark T -
Sears Technician
April 30, 2011
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Q:

"my galaxy quicktouch microhood, does not heat (but everything else seems to work), what do I do?

A:

Microwaves are often used more often than the oven with our bust lives not offering the time for long cooking times. I can understand that you would like to find an answer quickly. I located a similar question from a previous expert post and attached below. I also added the link to Sears Home Services as an option if you need repair. I hope these links are useful while you wait for the expert.

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Barbara H. -
February 27, 2011
A:

Thank you for your question.

I see that you been given a few links to look over. Check your settings to make sure that the microwave is set to heat on the high setting. If the microwave is running with no heat that would indicate an internal failure has occurred. We do not give out much repair information on microwaves because of the dangers of repairing them. The microwave generates extremely high voltage. The capacitor can store this voltage even when the unit is unplugged. I hope you understand our policy on microwaves. Our number one concern is your safety. It is strongly recommended to have the microwave repaired by a service technician. You can have the microwave repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

Depending on the age and the condition of the microwave, you may consider purchasing a new one. The price of microwaves has gone down a lot in the last few years. Please click on this link to view all of the microwaves we offer.

Please let me know if you need further assistance.

Thank you for using Manage my life.

Mark T.

Read More
Mark T -
Sears Technician
February 28, 2011
See more answers

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