Model #72180002400 KENMORE Microwave/Hood Combo

  • Door Assy
    3 Results
  • Controller
    3 Results
  • Oven Cavity
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  • Latch Board
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  • Interior Parts 1
    3 Results
  • Interior Parts 2
    3 Results
  • Installation Parts
    3 Results
  • Wiring Diagram
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Question and Answers

Q:

turntable in my microwave does not turn any longer 72180002400 Kenmore Microwave/hood combo

A:

I am sorry you are experiencing difficulties with your Microwave. Microwaves contain high voltage internal components that can retain a lethal electrical charge even when the microwave is completely unplugged. Door repairs and adjustments, even minor ones, can cause microwave leakage and a microwave shielding leakage test must be performed using a survey meter after any microwave service. I strongly suggest that you have this repair handled only by a qualified service technician. I have provided a link To Sears Home Services if you decide to schedule service. Have a great day!

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Alina -
March 01, 2013
A:

Thanks for contacting ManageMyLife.com. I am sorry you are having a problem with the microwave. Check your plate and all parts on top related to the turn table. Sometimes something as simple as it being a little off kilter will stop it. We do not give out much repair information on microwaves because of the dangers of repairing them. The microwave generates extremely high voltage. The capacitor can store this voltage even when the unit is unplugged. I hope you understand our policy on microwaves. Our number one concern is your safety. It is strongly recommended to have the microwave repaired by a service technician. You can have the microwave repaired at your home by a Sears technician. Here is a link for the website: SearsHomeServices.com .

Depending on the age and the condition of the microwave, you may consider purchasing a new one. The price of microwaves has gone down a lot in the last few years. Please click here to view all of the microwaves we offer.

Please feel free to let me know if you need further assistance.

Thank you for using ManageMyLife.com.

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Jonathan B -
Sears Technician
March 02, 2013
A:

I have replaced the turntable motor, but that didn't fix it. Is there a fuse for the turn table ? Everything but the turn table works.

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Mack -
July 23, 2014
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Q:

Door Glass in is loose,slips down 72180002400 Kenmore Microwave/hood combo

A:

Searspartsdirect.com is always a great resource to find the answers to your parts questions. Your Sears partsdirect expert will research your question and respond within two business days but usually sooner. Thank you for using Searspartsdirect.com!

 

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Joseph P. -
August 06, 2013
A:

Thank you for contacting ManageMyLife.com regarding the glass sliding down on your Kenmore microwave hood combo. I understand your concern and I am happy to help you today.

I would not recommend gluing the glass in place. If the glass is slipping, this indicates that there are parts in the door that have failed that keep the microwave radiation from seeping out. I do not recommend using the microwave without having the glass properly installed. 

Door repairs and adjustments, even minor ones, can cause microwave leakage and a microwave shielding leakage test must be performed using a survey meter after any microwave service. This repair should be done only by a qualified service technician. It is for these safety reasons that we are unable to guide you in microwave repairs and instead recommend scheduling service with a qualified service technician. Service can be scheduled at the following link: Sears Home Services

We thank you for your understanding in this matter and hope we can help you with other questions and repairs in the future. Thank you for using ManageMyLife.com.

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Korinna S -
Sears Technician
August 07, 2013
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Q:

My microwave does not cook. Everything else works.

A:

I am sorry you are experiencing difficulties with your Microwave. Microwaves contain high voltage internal components that can retain a lethal electrical charge even when the microwave is completely unplugged. Door repairs and adjustments, even minor ones, can cause microwave leakage and a microwave shielding leakage test must be performed using a survey meter after any microwave service. I strongly suggest that you have this repair handled only by a qualified service technician. I have provided a link To Sears Home Services if you decide to schedule service. Have a great day!

Read More
Alina F. -
July 17, 2012
A:

Thank you for your question.

I am sorry you are having a problem with the microwave.+ Check your settings to make sure that the microwave is set to heat on the high setting. If the microwave is running with no heat that would indicate an internal failure has occurred. We do not give out much repair information on microwaves because of the dangers of repairing them. The microwave generates extremely high voltage. The capacitor can store this voltage even when the unit is unplugged. I hope you understand our policy on microwaves. Our number one concern is your safety. It is strongly recommended to have the microwave repaired by a service technician. You can have the microwave repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

Depending on the age and the condition of the microwave, you may consider purchasing a new one. The price of microwaves has gone down a lot in the last few years. Please click on this link to view all of the microwaves we offer.

Please let me know if you need further assistance.

Thank you for using Manage my life.

Mark T.

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Mark T -
Sears Technician
July 19, 2012
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