Model #72169113900 KENMORE Countertop Microwave

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Question and Answers

Q:

need to replace power cord on micro wave need at least a six foot cord will any standard 13 amp cord work?

A:

I can understand you trying to replace the power cord on you microwave yourself. Microwaves contain high voltage internal components that can retain a lethal electrical charge even when the microwave is completely unplugged. Door repairs and adjustments, even minor ones, can cause microwave leakage and a microwave shielding leakage test must be performed using a survey meter after any microwave service. This repair should be done only by a qualified service technician. I have provided a link To Sears Home Services if you decide to schedule service. It may be cost effective to just replace the unit, I have also provided a link to the Microwave section of Sears.com to price out what a replacement would cost.

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Anna T -
April 24, 2012
A:

model # 72169113900

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jeff -
April 24, 2012
A:

Thank you for your question and I understand your concern.

The microwave oven draws 12.5 amps and a 13 amp cord is not likely going to carry the amperage and it could get hot and cause a thermal event.

I added an image taken directly from the Use and Care guide about extension cords and the current draw of the microwave.

NOTE: Do not attempt to remove the microwave wrapper and replace the power cord. Microwaves contain high voltage internal components that can retain a lethal electrical charge even when the microwave is completely unplugged.

I hope this is helpful. If I may be of further assistance as more details become available, please reply to this post.

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Joey S -
Sears Technician
April 25, 2012
A:

Thanks Joey, your post & link was very helpful. As the old saying goes "when all else fails read the instructions". I appreciate the safety pointers, too. My issue is now resolved, thanks again. BTW I knew I was chasing a dream when I called my local appliance repair shop and they had no parts and didn't show any interest the job. It seemed like such a simple renovation job to me, 10-15 minutes with part in hand.

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jeff -
April 25, 2012
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Q:

microwave Kenmore 721.69113900 does not cook, but goes thru the motions

A:

I am sorry you are experiencing difficulties with your Microwave. Microwaves contain high voltage internal components that can retain a lethal electrical charge even when the microwave is completely unplugged. Door repairs and adjustments, even minor ones, can cause microwave leakage and a microwave shielding leakage test must be performed using a survey meter after any microwave service. I strongly suggest that you have this repair handled only by a qualified service technician. I have provided a link To Sears Home Services if you decide to schedule service. If you think it may be cost effective to just replace the unit, I have also provided a link to the Microwave section of Sears.com to price out what a replacement would cost.

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James -
December 14, 2011
A:

James, thank you for the cautioning advice and the links. I realize that it's not a good idea to try and change any parts on my own, but I still would like to know what the problem is. I don't think I will get it repaired if the problem is the Magnetron. I don't think it would be worth the money. I would think it would be conclusive to a knowledgable individual, from the description I provided.

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EllyP -
December 14, 2011
A:

Thank you for your question and I understand your concern.

Based on your symptom it could have a minor component failure or a major component failure. It could cost more to have it repaired than to replace it with a new counter top microwave. You will likely be less expensive to replace the unit rather than having it repaired.

I am sorry, but we do not give repair information on microwave ovens because they are inherently dangerous to service. Microwaves contain high voltage internal components that can retain a lethal electrical charge even when the microwave is completely unplugged. Door repairs and adjustments, even minor ones, can cause microwave leakage, and a microwave shielding leakage test must be performed using a survey meter after any microwave service. That's why I strongly warn you to have this repair handled only by a qualified service technician. You can schedule service online with Sears Home Services or by calling 1-800-4-MY-HOME.

Normally at ManageMyLife.com we like to help you with all of your repairs, but our expert advice is that microwaves are just too dangerous.

You can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

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Joey S -
Sears Technician
December 16, 2011
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Q:

How can I get my countertop microwave working again without taking the microwave to a service department?

A:

I'm sorry your experiencing issues with your microwave this morning. Worrying about an appliance is the last thing you want to be thinking about on a beautiful Sunday morning. It is very dangerous to repair a microwave. I do suggest scheduling service with a tech on the Sears Home Services website. Otherwise, an expert will respond shortly. hope your issue gets resolved!

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Jackie S -
May 22, 2011
A:

If the microwave does not show anything on the time display, and the unit does not turn on or heat, I recommend replacement of the countertop microwave. The problem may be directly related to a short in the control board or another part of the microwave. It would not be cost effective to repair. Microwaves are extremely dangerous, and hold a lethal electric charge even when not plugged in. We do not recommend do-it-yourself repair, only someone licensed for microwave repair.

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Kay W. -personal Solutions manager -
Sears Technician
May 26, 2011
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