Model #72167602790 KENMORE Countertop Microwave

  • Door
    3 Results
  • Controller
    3 Results
  • Oven Cavity
    3 Results
  • Latch Board
    3 Results
  • Interior
    3 Results
  • Interior
    3 Results
  • Installation
    3 Results
  • Power And Control Circuit Board
    3 Results
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Question and Answers

Q:

Kenmore 721.80012401 Microwave

A:

Having a Microwave is awesome you can make quick meals in under a min but it starts having problems it can get frustrating. While you are waiting on an expert to answer your question. A suggestion I have is to visit Sears Home Services website to set service with a Sears technician. I attached the link below. Hope this helps! www.searshomeservices.com

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Dezeray S -
November 01, 2010
A:

Thank you for your question.

I should be able to help you with converting the vent. You need to uninstall the microwave. I will send the instructions to your email address we have on file. The file is too big to post here. Just reverse the instructions in the manual. Once you have the microwave down turn to the venting instructions in the manual I sent.They start on page 10. Follow the instructions for removing the vent motor and turn it so the air blows out the front. After that has been changed you can reinstall the microwave.

I recommend plugging the vent to the outside because of drafts. You can ball up an old towel and push it into the vent pipe. I hope this is helpful.

Please reply below if you run into problems.

Thank you for using Manage my life. Mark T.

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Mark T -
Sears Technician
November 02, 2010
A:

how do you fine out what I asked about

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sandi -
November 01, 2010
A:

I have a error message on my microwave: "Remove Probe" What do i do? I need this now.....

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Jarod -
November 21, 2012
A:

Hello Jarod,

I would like to assist you with your question. This is generally due to debris shorting out the probe jack, however, the model number of the microwave-hood combo in this thread does not utilize a probe. If you have this exact model number, this is definitely a failure of the control board. Please reply with your model number and any other bits of information on the failure.

Jerry C

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Jerry C -
Sears Technician
November 21, 2012
A:

model number 72167602790 Wow, I can't beleive I'm actually getting help! Thanks

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Jarod -
November 21, 2012
A:

Hello Jarod,

OK, be sure to check the prove receptacle in the oven cabinet area for debris or food splatter that may be shorting the connections out. If after cleaning the area the issue persists, you will need to call for service. Due to the extremely high and deadly voltages within the circuitry of the microwave, I am not allowed to assist you with testing and tear down procedures. If the cleaning of the probe receptacle does not help, it is likely due to a short of the wiring for the probe.

Jerry C

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Jerry C -
Sears Technician
November 21, 2012
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Q:

I need to replace switches in the latch board of my microwave oven. How do you remove the switches witout breaking the retainers.

A:

I know this type of information can be very helpful for you to have. While you are waiting for your expert answer, I did some research on the unit. I was unable to locate information that would be helpful with regards to your question at this time. Your expert will answer within 24-48 hours with detailed information. Thank you for using Manage My Life.

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Alina F. -
December 15, 2011
A:

Thank you for your question and I understand your concern.

I am sorry, but we do not give repair information on microwave ovens because they are inherently dangerous to service. Microwaves contain high voltage internal components that can retain a lethal electrical charge even when the microwave is completely unplugged. Door repairs and adjustments, even minor ones, can cause microwave leakage, and a microwave shielding leakage test must be performed using a survey meter after any microwave service. That's why I strongly warn you to have this repair handled only by a qualified service technician. You can schedule service online with Sears Home Services or by calling 1-800-4-MY-HOME.

Normally at ManageMyLife.com we like to help you with all of your repairs, but our expert advice is that microwaves are just too dangerous

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Joey S -
Sears Technician
December 17, 2011
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Q:

Why is my Kenmore microwave not coming on at all?

A:

In order to determine the exact cause of your microwave not working, someone will need to make some voltage checks with a meter. As long as you are sure the power supply to the microwave is good then I would recommend calling for service.

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biker dave -
Sears Technician
October 22, 2008

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