Model #72166229500 KENMORE Countertop Microwave

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Question and Answers

Q:

Start button doesn't work or microwave won't start. 72166229500 Kenmore Microwave

A:

Thank you for contacting SearsPartsDirect.com with your questions about your Kenmore microwave. I am so sorry to hear it will not start. I know what a time saver the microwave is and know you want to get it working again quickly. In this case, I suggest you have it tested and repaired by a qualified technician.
 
We do not give advice on repairing microwave ovens because they are inherently dangerous to service. Microwaves contain high voltage internal components that can retain a lethal electrical charge even when the microwave is unplugged from the outlet. You need special equipment to work on a microwave starting with an anti-static wrist strap grounded to the microwave to even test components in it. Even minor door repairs and adjustments can cause microwave leakage, and a microwave shielding leakage test MUST be performed using a survey meter after any microwave service.
 
For these safety reasons I strongly recommend having this repair completed by a qualified service technician. You can schedule service online at www.SearsHomeServices.com or by calling 1-800-4-MY-HOME (1-800-469-4663). Here at SearsPartsDirect.com we love to help you with your repairs, but our expert advice is that microwaves are just too dangerous for a do-it-yourself project.
 
Thank you for your understanding in this matter and I hope we can help you with your future questions and repairs. Thank you for choosing Sears and using our SearsPartsDirect.com service.


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Rachel Morgan -
Sears Technician
March 19, 2014
Q:

How do I replace the lamp that burned out on my microwave?

A:

Microwaves are an awesome appliance to have you can make fast meals in a minute. I took some time to search your model number and it seems to be incorrect. While you are waiting on an expert to answer your question, a suggestion I have is to look over your model number and attach it to this thread so you can get a better answer from the experts!

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Dezeray S -
April 12, 2011
A:

Thank you for choosing Manage My Life. Generally speaking, the oven cavity light is not replaceable by the consumer. The light bulb will have to removed and replaced by a service technician if it does not have a light lens cover to remove from inside the oven cavity or by removing the grill above the microwave if it happens to be a microwave/combo vent hood.

Microwaves are inherently dangerous to service. They contain high voltage internal component that can retain a lethal electrical charge even when the microwave is completely unplugged. A microwave shielding leakage test must be performed on the unit using proper testing equipment following any internal component access or repair before the microwave can safely be returned to service. These are the reasons why I recommend that you have a service technician repair this microwave failure.

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Rgabriella02 -
Sears Technician
April 12, 2011
A:

The service call cost more than I paid for the microwave. What a joke. Less than three months service and now I can buy a new one. It won't be a Kenmore.

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richard -
April 14, 2011
A:

First, this comment section is so buried in the site that it is unlikely that many people will find it. But you can be sure that I will pass the word on my dissatisfaction with the site as well as the product. I am totally dissatisfied with Kenmore products. Can you imagine or are we surprised? I purchased my Kenmore microwave oven, Model No. 721.66229500 from a local Sears on February 2, 2009. Yesterday, May 15, 2011, the light burned out. To my dismay, I cannot get to the light bulb to change it. After waiting on hold for more than 15 minutes to find out how to change the light bulb, I was directed to a web site. With some difficulty, I found a phone number to call. The light bulb can be changed, but not by me! A technician can come to the house and for $129 will gladly change the bulb. This is more than I paid for the microwave!!!!! We have never owned a microwave that had a light burn out. Talk about throw-a ways. Also, the stove I purchased a few years ago, in my eyes, is a piece of junk. The back splash discolored from the heat coming from the oven while baking, the cook top has discolored from the heat, and not from cooking. Stains are difficult to remove. The rollers on the utility door broke off and the door closes only with difficulty, and liquids somehow got between the windows in the glass door. In all fairness, however, I can say that my clothes washer is still working fine--but for how long? You can be sure, that a Kenmore product will not be purchased by my family in the future. And, you can be sure that I will let everyone I know of my dissatisfaction. I am not a happy camper.

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Linda -
May 16, 2011
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Q:

My microwave keeps humming after it turns off

A:

I can definitely understand why you would be concerned about your microwave making a humming noise; since it is always important to make sure your appliances are in good conditions. I have taken some time to research your question here on the Manage My Life website and I noticed that someone else had asked a similar question with a posted response from an expert. I attached the link below for you to view. I hope the link that I provided is helpful.

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Alina F. -
March 10, 2011
A:

Thank you for your question.

I am sorry you are having problems with your microwave. By what you have stated I suspect there is a stuck relay on the main control board. When this happens, the microwave will supply voltage to the high voltage side whenever the door is closed. I recommend unplugging the microwave and calling a service technician to repair the microwave. Because of the extremely high voltage a microwave generates and can store even when unplugged, we do not give repair information on them. We strongly recommend having a service technician replace the control of the microwave. I hope you understand we do not want a customer getting serious injured or worse. We will gladly give repair advice on all other appliances. You can have the microwave repaired at your home by a Sears technician. Here is a link for the website to set up service: Sears Home Services .

Please let me know if you need further assistance.

Thank you for using Manage my life.

Mark T.

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Mark T -
Sears Technician
March 11, 2011
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