Model #72166109500 KENMORE Countertop Microwave

  • Door Parts
    3 Results
  • Controller
    3 Results
  • Oven Cavity
    3 Results
  • Latch Board
    3 Results
  • Interior Parts
    3 Results
  • Base Plate
    3 Results
  • Wiring
    3 Results
Find part by diagram >

Question and Answers

Q:

turn table 72166109500 Kenmore Microwave

A:

Thank you for being Sears’ valued member and for contacting SearsPartsDirect.com with your question about your microwave. I am so sorry the turntable is not working. I know what a time saver the microwave is and I am sure you want this issue fixed quickly.  In this case I recommend you have the microwave serviced by a qualified technician. 
 
We do not give diagnostic or repair information on microwave ovens because they are inherently dangerous to service. Microwaves contain high voltage internal components that can retain a lethal electrical charge even when the microwave is unplugged from the power supply. Special equipment is needed to work on a microwave starting with an anti-static wrist strap grounded to the microwave to even test components in it. Even minor door repairs and adjustments can cause microwave leakage, and a microwave shielding leakage test MUST be performed using a survey meter after ANY/ALL microwave service. 
 
For these safety reasons I strongly recommend having this repair completed by a qualified service technician. You can schedule service online at www.SearsHomeServices.com or by calling 1-800-4-MY-HOME (1-800-469-4663). Here at SearsPartsDirect.com we love to help you with your repairs, but our expert advice is that microwaves are just too dangerous for a do-it-yourself project. 
 
Thank you for your understanding in this matter and I hope we can help you with any other questions and repairs in the future. Thank you for choosing Sears.
 

Read More
Rachel Morgan -
Sears Technician
January 08, 2015
Q:

Microwave help

A:

I am sorry you are experiencing difficulties with your Microwave. Microwaves contain high voltage internal components that can retain a lethal electrical charge even when the microwave is completely unplugged. Door repairs and adjustments, even minor ones, can cause microwave leakage and a microwave shielding leakage test must be performed using a survey meter after any microwave service. I strongly suggest that you have this repair handled only by a qualified service technician. I have provided a link To Sears Home Services if you decide to schedule service. If you think it may be cost effective to just replace the unit, I have also provided a link to the Microwave section of Sears.com to price out what a replacement would cost.

Read More
Joseph P. -
November 07, 2012
A:

Check the rotating ring for damage. Make sure that it is positioned properly. If that rotating ring assembly is damaged, then replacing that part may fix your problem. That is about the only component that you can fix on your own.

You could have a bad turntable motor, a wiring failure or a bad control board that would cause that problem with the plate rotation. Those internal component failures would need to be diagnosed as repaired by a technician. As noted in the above response, microwaves contain high-voltage components that can retain a lethal electrical charge of up to 2200 VAC -- even when the microwave is unplugged. Repairs and adjustments, even minor ones such as replacing wires, can cause microwave leakage. A microwave shielding leakage test should be performed after any microwave service. It is for these safety reasons that we are unable to guide you in microwave repairs and instead recommend that you carry the unit into a Sears Store or Sears Repair Center for service by a qualified repair technician.

You can visit this website for information on the nearest drop-off locations in your area: Sears Home Services .

We thank you for your understanding in this matter and hope we can help you with other questions and repairs in the future.

Read More
Lyle W -
Sears Technician
November 08, 2012
See more answers

Top Parts