Model #72163683300 KENMORE Microwave/Hood Combo

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  • Oven Cavity
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Question and Answers

Q:

Kenmore UltraWave model 721.63683300 exhaust fan motor has no "speeds" 72163683300 Kenmore Microwave hood combo

A:

Thank you for being Sears’ valued member and for contacting SearsPartsDirect.com with your question about your microwave. I am so sorry the exhaust fan only has one speed. I know what a time saver the microwave is and I am sure you want this issue fixed quickly.  In this case I recommend you have the microwave serviced by a qualified technician. 
 
We do not give diagnostic or repair information on microwave ovens because they are inherently dangerous to service. Microwaves contain high voltage internal components that can retain a lethal electrical charge even when the microwave is unplugged from the power supply. Special equipment is needed to work on a microwave starting with an anti-static wrist strap grounded to the microwave to even test components in it. Even minor door repairs and adjustments can cause microwave leakage, and a microwave shielding leakage test MUST be performed using a survey meter after ANY/ALL microwave service. 
 
For these safety reasons I strongly recommend having this repair completed by a qualified service technician. You can schedule service online at www.SearsHomeServices.com or by calling 1-800-4-MY-HOME (1-800-469-4663). Here at SearsPartsDirect.com we love to help you with your repairs, but our expert advice is that microwaves are just too dangerous for a do-it-yourself project. 
 
Thank you for your understanding in this matter and I hope we can help you with any other questions and repairs in the future. Thank you for choosing Sears.
 

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Rachel Morgan -
Sears Technician
March 16, 2015
Q:

Microwave Malfunction and error code 72163683300

A:

Thank you for contacting SearsPartsDirect.com with your questions about your Kenmore Elite Microwave/Hood Combo unit. I am so sorry to hear it isn't working. I can understand your wish to get this problem resolved correctly, especially since you mentioned the smoked/burnt smell. I was able to locate the following information for you:

The error codes that show up on the control panel tells the technician where the failure in the microwave has occurred. The F9 code means that the inverter has failed. This type of repair needs to be completed by a qualified technician. Although I can appreciate you probably want to complete the repair yourself, I strongly recommend against it. We do not give repair information on microwave ovens because they are inherently dangerous to service. Microwaves contain high voltage internal components that can retain a lethal electrical charge even when the microwave is unplugged from the outlet. You need special equipment to work on a microwave starting with an anti-static wrist strap grounded to the microwave to even test components in it. Even minor door repairs and adjustments can cause microwave leakage, and a microwave shielding leakage test MUST be performed using a survey meter after any microwave service.

For these safety reasons I strongly recommend having this repair completed by a qualified service technician. You can schedule service online at www.SearsHomeServices.com or by calling 1-800-4-MY-HOME(1-800-469-4663). Here at SearsPartsDirect.com we love to help you with your repairs, but our expert advice is that microwaves are just too dangerous for a do-it-yourself project.

Thank you for your understanding in this matter and I hope we can help you with any other questions and repairs in the future. Thank you for choosing Sears.

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Rachel Morgan -
Sears Technician
August 10, 2013
Q:

Model #72163683300 Kenmore Microwave hood combo

A:

I am sorry you are experiencing difficulties with your Microwave. Microwaves contain high voltage internal components that can retain a lethal electrical charge even when the microwave is completely unplugged. Door repairs and adjustments, even minor ones, can cause microwave leakage and a microwave shielding leakage test must be performed using a survey meter after any microwave service. I strongly suggest that you have this repair handled only by a qualified service technician. I have provided a link To Sears Home Services if you decide to schedule service. If you think it may be cost effective to just replace the unit, I have also provided a link to the Microwave section of Sears.com to price out what a replacement would cost.

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Joseph P. -
June 05, 2013
A:

Ok, i do understand the significate danger involved with working on appliances with high voltage capacitors. Is the only answer i will get, or will a expert get back with me?

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Keith Howell -
June 05, 2013
A:

Thank you for submitting your question. I understand your concern and I will be happy to assist you. Keith, Joseph has provided you with the correct information regarding mirowaves. You could be experiencing an issue with a number of parts, magnetron, capacitor, transformer, etc. The issue you're experiencing will be an internal one and we recommend service. It's for the safety reasons provided above that Manage My Life is unable to assist customers in microwave repairs or troubleshooting. I recommend scheduling for service. I apologize for any inconvenience. Thank you for using Manage My Life.

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Tykara -
Sears Technician
June 06, 2013
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