Model #72163259301 KENMORE Countertop Microwave

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Question and Answers

Q:

microwave model 72163259301 won't heat 72163259301 Kenmore Microwave

A:

Thank you for being Sears’ valued member and for contacting SearsPartsDirect.com with your question about your microwave. I know what a time saver the microwave is and I am sure you want this issue fixed quickly.  In this case I recommend you have the microwave serviced by a qualified technician.
 
We do not give diagnostic or repair information on microwave ovens because they are inherently dangerous to service. Microwaves contain high voltage internal components that can retain a lethal electrical charge even when the microwave is unplugged from the power supply. Special equipment is needed to work on a microwave starting with an anti-static wrist strap grounded to the microwave to even test components in it. Even minor door repairs and adjustments can cause microwave leakage, and a microwave shielding leakage test MUST be performed using a survey meter after ANY/ALL microwave service.
 
For these safety reasons I strongly recommend having this repair completed by a qualified service technician. You can schedule service online at www.SearsHomeServices.com or by calling 1-800-4-MY-HOME (1-800-469-4663). Here at SearsPartsDirect.com we love to help you with your repairs, but our expert advice is that microwaves are just too dangerous for a do-it-yourself project.
 

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CarlosZ -
Sears Technician
June 09, 2015
Q:

Microwave will not heat 72163259301 Kenmore Microwave

A:

Thank you for your inquiry on your Kenmore Microwave, Model: 721.63259301. I’m sorry to hear that you’re having issues with the microwave. I certainly do apologize but we do not give advice on repairing microwaves because they are inherently dangerous to service. Microwave contains high voltage internal components that can retain lethal electrical charge even when the microwave is unplugged from the outlet. You need special equipment to work on a microwave to even test components in it. Even minor door repairs and adjustments can cause microwave leakage, and a microwave shielding leakage test MUST be performed using a survey meter after any microwave service. 

Thank you for contacting SearsPartsDirect.com, and have yourself a wonderful day. 

 

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Gerry93 -
Sears Technician
January 26, 2015
Q:

Light Bulb 72163259301 Kenmore Microwave

A:

Thank you for contacting SearsPartsDirect.com with your questions about your Microwave. I am so sorry to hear that the microwave has stopped working. I know what a time saver the microwave can be and how inconvenient it is when it isn't working. 
 
I can appreciate wanting to diagnose and repair the microwave yourself, however I strongly recommend against it. We do not give repair information on microwave ovens because they are inherently dangerous to service. Microwaves contain high voltage internal components that can retain a lethal electrical charge even when the microwave is completely unplugged. You need special equipment to work on a microwave starting with an anti-static wrist strap grounded to the microwave to even test components in it. Even minor door repairs and adjustments can cause microwave leakage, and a microwave shielding leakage test MUST be performed using a survey meter after any microwave service.
 
For these safety reasons I strongly recommend having this repair completed by a qualified service technician. You can schedule service online at www.SearsHomeServices.com or by calling 1-800-4-MY-HOME(1-800-469-4663). Here at SearsPartsDirect.com we love to help you with your repairs, but our expert advice is that microwaves are just too dangerous for a do-it-yourself project. 
 
Thank you for your understanding in this matter and I hope we can help you with any other questions and repairs in the future. Thank you for choosing Sears.

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Natasha12 -
Sears Technician
July 24, 2014

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