Model #72162364200 KENMORE Countertop Microwave

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Question and Answers

Q:

code identification 721.62364200

A:

Thank you for being Sears’ valued member and for contacting SearsPartsDirect.com with your question about your Kenmore microwave model 721.62364200. I am so sorry there is a K-9 error code. This code signifies there is likely an inverter failure. It could also be an issue with the thermostat or the control system. If unplugging the microwave for a couple of minutes does not resolve this issue, the microwave will need to be serviced by a qualified technician. 
 
We do not give diagnostic or repair information on microwave ovens because they are inherently dangerous to service. Microwaves contain high voltage internal components that can retain a lethal electrical charge even when the microwave is unplugged from the power supply. Special equipment is needed to work on a microwave starting with an anti-static wrist strap grounded to the microwave to even test components in it. Even minor door repairs and adjustments can cause microwave leakage, and a microwave shielding leakage test MUST be performed using a survey meter after ANY/ALL microwave service. 
 
For these safety reasons I strongly recommend having this repair completed by a qualified service technician. You can schedule service online at www.SearsHomeServices.com or by calling 1-800-4-MY-HOME (1-800-469-4663). Here at SearsPartsDirect.com we love to help you with your repairs, but our expert advice is that microwaves are just too dangerous for a do-it-yourself project. 
 
Thank you for your understanding in this matter and I hope we can help you with any other questions and repairs in the future. Thank you for choosing Sears.
 

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Rachel Morgan -
Sears Technician
January 19, 2015
Q:

What does F-9 mean? 72162364200 Kenmore Microwave

A:

Thanks for the inquiry and for using SearsPartsDirect.com.
I am sorry to hear of the F9 error code you are receiving on the microwave, I know how frustrating that is to have occur.

The F9 error code indicates an inverter failure. This can sometimes by caused by a power surge or glitch through the electrical lines. You can sometimes clear this fault by completely unplugging the microwave for 1 minute. Plug it back in and see if the fault code returns. 
If it does, then you have an internal component failure that will need to be serviced by a technician. 
Microwaves must be serviced by technicians due to the inherent dangers involved in repairing these appliances. Internal capacitors can retain a lethal electrical charge even though the unit is completely unplugged.
If you would feel more confident have a Sears Home Service technician help assist with the diagnosis/repair, you can call 1-800-349-5071, or click here to be directed to the page to set up service.
Hope this helps and thanks for using SearsPartsDirect.com. We appreciate your business. 

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Jeff Wallace Sr -
Sears Technician
May 24, 2014
Q:

I have a kenmore microwave oven. Model # 721.62364200. How do I change the lightbulb???

A:

Changing a light bulb on a microwave oven seems like it would be an easy job. I researched your question and found someone with the exact model as yours wanted to know the same information about the light bulb. I have provided the link below. I hope this helps!

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Jacqueline S -
October 08, 2010
A:

To replace the light bulb in your microwave oven you must remove the outer case.

Disconnect the power to the microwave. Microwaves have capacitors that store up to 4000 volts and can shock you with the microwave unplugged.

Don't touch anything except the light bulb. The light bulb is located between the oven cavity and the outer cover. It is in the right front corner of the microwave.

If you are not comfortable replacing the light bulb you can take the oven to a Sears Parts and Service Center or a Sears Retail Store for repair. You can find the nearest location at [www.searshomeservices.com].

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Jimmy K -
Sears Technician
October 08, 2010
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