Model #72162349202 KENMORE Countertop Microwave

  • Door
    3 Results
  • Controller
    3 Results
  • Oven Cavity
    3 Results
  • Latch Board
    3 Results
  • Oven Interior
    3 Results
  • Base Plate
    3 Results
  • Sensor
    3 Results
  • Wiring Diagram
    3 Results
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Question and Answers

Q:

Burnt out light in microwave 721.62349202

A:

Thank you for being Sears’ valued member and for contacting SearsPartsDirect.com with your question about your microwave. I am so sorry the interior bulb needs to be replaced. Because the microwave cabinet must be removed to change the bulb, I recommend you have the microwave serviced by a qualified technician. 
 
We do not give diagnostic or repair information on microwave ovens because they are inherently dangerous to service. Microwaves contain high voltage internal components that can retain a lethal electrical charge even when the microwave is unplugged from the power supply. Special equipment is needed to work on a microwave starting with an anti-static wrist strap grounded to the microwave to even test components in it. Even minor door repairs and adjustments can cause microwave leakage, and a microwave shielding leakage test MUST be performed using a survey meter after ANY/ALL microwave service. 
 
For these safety reasons I strongly recommend having this repair completed by a qualified service technician. You can schedule service online at www.SearsHomeServices.com or by calling 1-800-4-MY-HOME (1-800-469-4663). Here at SearsPartsDirect.com we love to help you with your repairs, but our expert advice is that microwaves are just too dangerous for a do-it-yourself project. 
 
Thank you for your understanding in this matter and I hope we can help you with any other questions and repairs in the future. Thank you for choosing Sears.
 

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Rachel Morgan -
Sears Technician
December 29, 2014
Q:

Our Kenmore microwave-Sensor Cook #721.62349202 just stopped working altogether. Is there a fuse that needs to be changed?

A:

Something that always has the best trouble shooting information on just about anything is the owners manual. Sometimes it can be such a hassle keeping track of all of them but something that is very handy about Manage My Life is that you can find just about any manual on here. All you have to do is go to the top of the page and click on the tab that says "MANUALS" in the search box type in your model number then you manual will be available for you to view. I have attached the link below for you to view while waiting on your response from an expert. Hope this helps!

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Alina F. -
September 12, 2010
A:

Repairing microwaves should be done by service technicians. There is a fuse inside your microwave that might have blown. If the fuse blows it is usually because another component failed. The microwave has components that store electricity and will shock you when the microwave is unplugged.

I recommend you take the microwave to a Sears Parts and Service Center or a Sears Retail Store for repair. You can go to www.searshomeservices.com to find the closest location.

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Jimmy K -
Sears Technician
September 13, 2010
See more answers
Q:

How do I troubleshoot my Kenmore microwave?

A:

Microwave ovens should only be serviced by trained and experienced technicians. We do not assist or recommend trouble shooting microwaves. There is a component inside the microwave that can store 15,000 volts of electricity which can be lethal or cause serious harm even if it has been unplugged for days.

I recommend calling a service technician to diagnose and repair your microwave or take to the nearest service center for repair.

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Joey S -
Sears Technician

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