Model #72123185300 KENMORE Vacuum, Upright

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Question and Answers

Q:

Cord wont retract. 72123185300 Kenmore Vacuum cleaner

A:

Thank you for being Sears’ valued member and for contacting SearsPartsDirect.com with your question about your Kenmore vacuum cleaner model 72123185300. I am so sorry the cord will not retract. I will be happy to help you with this. I have included some images at the bottom of this post. They include the step-by-step instructions for disassembling the vacuum cleaner. 

SAFETY WARNING: Disconnect the power supply before beginning your repair to prevent the risk of electrical shock which can result in property damage, serious personal injury or even death. If you are not comfortable completing this repair, you can set up service at www.SearsHomeServices.com or by calling 1-800-469-4663 (1-800-4MY-HOME). 
 
You will need to remove the power cord reel to determine if the cord is tangled around the reel or if a part is broken. If there are broken parts, the reel assembly will need to be replaced. The manufacturer does not provide the parts for it individually. I have included the link below to order the assembly, in case you need it. 
 
 
I hope this answers your question. Thank you for choosing Sears, we appreciate your business. 
 

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Rachel Morgan -
Sears Technician
April 21, 2015
A:
Rachel Morgan -
Sears Technician
April 21, 2015
A:
Rachel Morgan -
Sears Technician
April 21, 2015
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