Model #66572023102 KENMORE Free Standing, Gas

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Question and Answers

Q:

Why is my range displaying an error code E1 F2?

A:

The F2 E1 error code indicates that the touchpad ribbon connector is unplugged or damaged. I would recommend having the touchpad ribbon connection checked.

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biker dave -
Sears Technician
November 12, 2008
A:

you probably don't need to replace any parts to solve this problem. E1 -F2- = the keytail (connector ribbon) that plugs into the control board is not making good contact. first unplug your range and then remove the two screws on the underside of the back-splash controls panel to access the back of the control board. now simply cut a slip of heavy paper such as a business card to the width of the ribbon and slide it into the slot along with the ribbon connector. that will help press the contacts on the other side together snuggly. screw the back-splash back in place, plug in your range, and the problem might vanish. if the error code returns, try pulling out the connector, cleaning the contacts with a pencil eraser, reinserting it into the slot and repeat above with the paper. the paper trick worked for me for about two weeks, then the problem happened again. the next fix I tried was to unplug the keytail (the ribbon connector) from the slot on the control panel. there is a clip in each side of the black plastic receptacle (the place where the keytail plugs in on the electronics control board). pres them inward to separate the top portion of the receptacle, which I think helps to clamp the keytail into the bottom portion. the top and bottom fit tightly together, so you might need to use a small screwdriver at the joint to pry them apart, however, I did not find it necessary to remove that clamp in order to remove or replace the keytail on mine. smoke and other sticky cooking fumes cling to the contact wires on the keytail and the pins in the receptacle (as well as other surfaces) and that buildup interferes with the electrical connection they need to make. once the keytail is free, clean it well with a mild cleanser (I used a slightly soapy, damp dish sponge) and dry it with a clean paper towel. (to be continued...)

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Evans -
November 18, 2010
A:

(... continued) FYI, one side of the keytail has the exposed wires which make contact with pins in the receptacle on the control board. the exposed side is on the inside surface of the curled keytail ribbon, the outside surface is translucent plastic insulation (you can feel that the outside is smoother than the inside because the inside has the contact wires exposed). the inside is the side you want to make sure is clean because those are the wires that need to make electrical contact with the pins in the receptacle. next, use sharp scissors to carefully trim a small uniform strip (roughly 1/16 of an inch or less) off the end of the keytail. then plug it in again (remembering to use the top portion of the receptacle to secure it in if you had removed it). doing this provides a fresh spot on the exposed wires to make contact with the pins in the receptacle. my theory is that over time the wires wear out at the points where they make contact with the pins. trimming the edge allows you to insert the keytail deeper into the receptacle and therefore, the pins will contact the wires in the keytail at a new, unworn spot. it's been over a week now and so far, it seems to have fixed the problem on my stove. if I get the error message again in the future, my next step will be to try paper trick again (at least as a temporary solution), but I doubt it will be necessary any time soon. be sure to try all other solutions first before ordering any parts. I first changed the control board for $125 and there was no change. then I ordered the touchpad, but ended up fixing the problem before it arrived. I sent the touchpad part back to Sears Parts Direct after I figured out I didn't need it and they eventually refunded $15 less than I'd paid. of that difference, $13 and change was for shipping, so the other dollar plus must have been a miscalculation or a restocking charge or something, but I didn't bother following up to find out. good luck with your repair.

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Evans -
November 18, 2010
A:

If the keytail is bad do you have to buy a new front panel to replace it?

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Gloria -
June 26, 2013
A:

Reconnecting the keytail ribbon (as described in this thread) worked for me - got rid of error code E1 F2. The error code appeared after running a self-clean cycle, which worked as it should but then showed the error code as the range cooled. Kenmore gas range model 665.72023102.

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James -
August 27, 2013
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Q:

Kenmore oven model 66572023102 when I turn the oven on, it heats to 350 or 425 and then I try to raise the temp and it won't. I tested the temp probe 1125 ohms

A:

I can understand the inconvenience of having an oven that wont get hot enough.  I might suspect the oven temperature probe to start with.  I have located a link that will discuss your situation in more detail. 
Click here to view the link.  Though this link discusses a different model number,
the mechanics are likely going to be very similar. Keep in mind that an expert will be
responding within the next two business days if not sooner and will likely offer you more information and
instruction. I hope this information will be helpful and have a nice day.

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Henry -
July 22, 2013
A:

Thank you for your question and I understand your concern.

I do not have clear or full understanding of the symptoms. I assume the temperature can be raised and lowered by pressing the up/down temperature button. If the oven is not re-igniting once the oven control is calling for more heat, then there is likely an issue with the bake burner not making a good ground or the spark igniter needs a slight adjustment. The oven ignition system on your model range is not a typical glow bar ignition system. It may even need a new bake burner assembly part #8190618 for Kenmore gas range model 665.72023102 which can be ordered from Searspartsdirect.com. 

 

  • The bake burner and bake igniter have been modified to assure consistent oven ignition and performance.
  • The burner has been modified by increasing the number of ignition ports located at the electrode tip.
  • The electrode shield has been modified by reducing the amount of material around the electrode ignition point.

 

I added a couple of images below to reference which will provide diagnostic information.

 I hope this is helpful. If I may be of further assistance as more details become available, please reply to this post. 

 If you get to the point where you need to have a service technician diagnose and repair this failure, you can schedule service through this link: Sears Home Services.

 

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Joey S -
Sears Technician
July 24, 2013
A:

Thanks Joey S. To follow up on the above, when I initially set the oven to 350 it goes to that temp, but if I try to raise the temp higher say to 425 it doesn't up. As I said, I checked the temp probe at room temp and it read 1125 ohms. I visually watched the oven burner light and also checked the broiler and watched it light. The problem is the oven won't go up to a higher heat after the intial setting.

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Gary -
July 24, 2013
A:

Gary: I'm some what confused. So, you're saying the bake burner is lit but the oven cavity temperature is not rising to the set temperature after it reaches the set temperature of 350 eventhough the bake bunrer is on? Or, are you saying that you cannot raise the temperature in the display by pressing the temperature up button after it reaches 350?

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Joey S -
Sears Technician
July 24, 2013
A:

The oven preheats first, but I'm guessing it doesn't hold the same temperature for a long cooking time. When I notice that it isn't the right temperature, I try to raise the temp. You hear the gas start and the igniter clicking 4 times, but it doesn't start. The display shows preheat, but it's not preheating/not working.

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Gary -
July 24, 2013
A:

Gary; Ok, now I understand. Based on the symptom I suspect it will need the new and improved bake burner assembly as I mentioned in my first response. You did get the images I provided in my first response didn't you?

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Joey S -
Sears Technician
July 24, 2013
A:

Yes thank you very much. Appreciate it. Have a good day.

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Gary -
July 24, 2013
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Q:

What part do I need to replace to fix my oven that turns off during the preheat 66572023102 Kenmore Gas range

A:

Managemylife.com is always a great resource to find the answers to just about anything. Your expert will research your question and respond within two business days but usually sooner.

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Alina -
November 15, 2012
A:

Thank you for your question and I understand your concern.

Order and install the new bake burner with igniter. The burner and igniter will come as a complete assembly.

The bake burner and bake igniter have been modified to assure consistent oven ignition and performance. The burner has been modified by increasing the number of ignition ports located at the electrode tip. The electrode shield has been modified by reducing the amount of material around the electrode ignition point.

The bake burner assembly #8190618 can be ordered from Sears Parts Direct. The oven floor can be removed in order to access and replace the bake burner assembly. NOTE: Disconnect the power cord from the power source before servicing.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

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Joey S -
Sears Technician
November 16, 2012
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