Model #66563794303 KENMORE ELITE Microwave/Hood Combo

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Question and Answers


My microwave won't heat items. 66563794303 Kenmore Elite Microwave


Thank you for contacting with your questions about your Microwave. I am so sorry to hear that the microwave has stopped working. I know what a time saver the microwave can be and how inconvenient it is when it isn't working. 
I can appreciate wanting to diagnose and repair the microwave yourself, however I strongly recommend against it. We do not give repair information on microwave ovens because they are inherently dangerous to service. Microwaves contain high voltage internal components that can retain a lethal electrical charge even when the microwave is completely unplugged. You need special equipment to work on a microwave starting with an anti-static wrist strap grounded to the microwave to even test components in it. Even minor door repairs and adjustments can cause microwave leakage, and a microwave shielding leakage test MUST be performed using a survey meter after any microwave service.
For these safety reasons I strongly recommend having this repair completed by a qualified service technician. You can schedule service online at or by calling 1-800-4-MY-HOME(1-800-469-4663). Here at we love to help you with your repairs, but our expert advice is that microwaves are just too dangerous for a do-it-yourself project. 
Thank you for your understanding in this matter and I hope we can help you with any other questions and repairs in the future. Thank you for choosing Sears.

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Natasha12 -
Sears Technician
August 05, 2014

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