Model #66563793305 KENMORE ELITE Microwave/Hood Combo

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Question and Answers

Q:

Kenmore microwave model 66563793305, how to remove handle?

A:

I'm sorry that you are having some difficulties with your Micro-wave. I did a little research for you at Managemylife.com and found an expert answer to a similar question that may help until your expert can respond to your specific question. The link is attached below. If you decide to schedule service and have a qualified technician help you, I have also attached a link to Searshomeservices.com. I hope these links will help until your expert can respond.

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Alina F. -
May 26, 2011
A:

Replacing a handle on the microwave door should be performed by a technician. Any time the door is serviced, a microwave radiation shielding test must be performed on the unit using proper testing equipment. That is why we recommend that you have a service technician complete this repair. Here is a link for the Sears Service website: Sears Home Services .

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Lyle W -
Sears Technician
May 26, 2011
See more answers
Q:

What does it take to get an answer to my question about a Kenmore model 665.63793305 microwave that I asked 4 days ago on this Sears site?

A:

I want to first give you an apology for the tardiness of our answer. The goal is to give quality answers within two days of the question but as you have already discovered we are running more than a little behind.

My apologies once again and hopefully my answer will justify your wait.

You say the other functions not controlled by the touch screen work so the first thing I'd suggest is to make sure the microwave is not in child lock. See the image below for how to turn child lock on and off. It's a simple thing that sometimes gets overlooked.

Your instincts are good and while the entire control 8205406 is available for $350 dollars the switch membrane 8185047 (white) is available for approximately $60 dollars and it might be worth a shot at repairing this problem. The parts are color specific and the part number for your particular color might be different.

At this point your best option would be to order the membrane for $60 and then have a technician replace it.

I know the service call adds approximately $129 dollars to the repair cost but even paying a technician to repair it is still cheaper than the $350 control.

Microwaves are not good do-it-yourself projects. Microwaves are inherently dangerous to service. Internal capacitors can retain a lethal electrical charge even when the microwave is unplugged.

Some appliances have do-it-yourself manuals available for the do-it-yourself person but that is not true for microwaves. I have no step by step instructions to send you to remove the screw holding the console. I do include a parts break down of the control panel so you can at least view how the parts go together if you try this yourself.

I hope this information is helpful to you and we are trying to catch up so more timely answers are given.

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Fred M -
Sears Technician
November 06, 2009
Q:

Could the problem be just the touch screen on my microwave?

A:

Yes, it could be just a touch panel failure or a loose connection between the touch panel and the control board. We do not assist in troubleshooting microwaves for safety concerns. NOTE: Microwaves inherently store 20,000 volts even when unplugged. I do not recommend attempting to repair your own microwave.

I recommend calling a service technician to diagnose and repair your microwave.

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Joey S -
Sears Technician
November 02, 2009

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