Model #66561684102 KENMORE ELITE Microwave/Hood Combo

  • Control Panel
    3 Results
  • Door
    3 Results
  • Interior And Ventilation
    3 Results
  • Air Flow
    3 Results
  • Magnetron And Turntable
    3 Results
  • Cabinet And Installation
    3 Results
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Question and Answers

Q:

kenmore elite microwave over stove

A:

I am sorry you are experiencing difficulties with your Microwave. Microwaves contain high voltage internal components that can retain a lethal electrical charge even when the microwave is completely unplugged. Door repairs and adjustments, even minor ones, can cause microwave leakage and a microwave shielding leakage test must be performed using a survey meter after any microwave service. I strongly suggest that you have this repair handled only by a qualified service technician. I have provided a link To Sears Home Services if you decide to schedule service. If you think it may be cost effective to just replace the unit, I have also provided a link to the Microwave section of Sears.com to price out what a replacement would cost.

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Priscilla V -
March 06, 2012
A:

Thank you for your question.

By the symptoms you are having I suspect the touch pad on the control has a stuck button. I am sorry, but we do not give repair information on microwave ovens because they are inherently dangerous to service. Microwaves contain high voltage internal components that can retain a lethal electrical charge even when the microwave is completely unplugged. Door repairs and adjustments, even minor ones, can cause microwave leakage, and a microwave shielding leakage test must be performed using a survey meter after any microwave service. That's why I strongly warn you to have this repair handled only by a qualified service technician. You can schedule service online with Sears Home Services or by calling 1-800-4-MY-HOME.

Depending on the age and the condition, you might consider purchasing a new microwave. Please click here to see the units we offer now.

Normally at ManageMyLife.com we like to help you with all of your repairs, but our expert advice is that microwaves are just too dangerous.We thank you for your understanding in this matter and hope we can help you with other questions and repairs in the future.

Thank you for using Manage my life.

Mark T.

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Mark T -
Sears Technician
March 07, 2012
A:

Thank you. I have an appointment with Sears but they will not be here until tomorrow. Can I unplug it if I turn off the circuit braker? The no ice is annoying. Would you happen to know the Kenmore number.

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Isabel -
June 06, 2012
A:

Isabel, I am not sure if you are referring to a refrigerator that is not making ice or if this is a microwave. If this is a microwave, you can unplug it from the wall if it is plugged into an outlet. If you do not have it pulled into an outlet above the unit, you can turn the breaker off. If this is a refrigerator, I do not unplug it. The reason is, if there is a problem with the defrost the service technician will not be able to verify the problem. The number to set up service is 1-800-469-4663. thank you for using Manage my life.

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Mark T -
Sears Technician
June 07, 2012
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