Model #66517022403 KENMORE Dishwasher

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Troubleshooting

Error Codes

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Question and Answers

Q:

kemore ultra wash quiet guard 3 dishwasher wont complete "Smart wash" cycle

A:

Thank you for your question and I understand your concern.

The water temperature coming out of the faucet may be 137 degrees but the water temperature drops dramatically once it's in the tub and it starts washing. The dishes and tub will absorb the water heat causing the dishwasher to have to heat the water to a minimum of 115 degrees if the load is small and not heavily soiled. You could possibly have issue with the optical sensor/thermistor assembly which is located up under the sump under the dishwasher. I added a couple of images below of the technical data sheet. A service manual is not available.

Based on the "Clean Light" flashing, the heating element may not be working in order to heat the water. Smart wash will also turn the heater on and it must achieve a 2 or 4 degree increase in the water temperature or it will eventually cause the "Clean Light" to come on again. During the "Smart Wash" cycle, the heater must increase the water to 145 degrees in the main wash if it senses a heavy soil level and a full load. This information is on page 14 in the Use and Care Guide. 

I would first check to see if the heating element is functioning. You can put the dishwasher in the diagnostic test by pressing  Heated Dry ? Normal ? Heated Dry ? Normal and when the wash motor comes back on for the third time, the heater should come on and then it should come at the end of the test cycle too. See tech sheet in the image below. Look at the Service Diagnostic Cycle table and it shows you in blue what should take place during the diagnostic cycle.

I hope this is helpful. If I may be of further assistance as more details become available, please reply to this post.


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Joey S -
Sears Technician
November 22, 2013
A:

any chance of getting those attachments as a .PDF.. when i open them up the printing way to small...if i zoom in they fuzz out.. the clean lite hasnt come on since the reset.... if i do the heating element test what exactly am i measuring, when and where..

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doug -
November 22, 2013
A:

actually the keypad sequence you are suggesting to do the element test is the sequence i used to clear the flashing clean lite...

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doug -
November 22, 2013
A:

i retired the normal cycle..its now not completing....alternates between wash and sensing..also jacked up my water tank to max...no difference...sound like either the heating element or optical sensor...i'm leaning toward heating coil...if i pull the heating coil how to i test it... i suspect i'm checking for continuity or a resistance reading on a voltmeter..not sure what value...definitely open would be bad,,,i've also read some blogs that talk about the ribbon cable connection either coming loose or dirty..should i pull the front door cover and check cabling?.. really dont want to replace the machine 1 part at a time

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doug -
November 23, 2013
A:

broke down and pulled the unit... i then pulled the heating element...when i measure the resistance from electrical tab to tab its infiinite...t

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doug -
November 24, 2013
A:

Doug; The heating elment should measure 10-30 Ohms of resistance. I you feel safe and confident in measuring voltage, I would check and see if the heating element is getting voltage during the test.

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Joey S -
Sears Technician
November 26, 2013
A:

Doug: If you click on the image it should expand enough to see without much distortion.

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Joey S -
Sears Technician
November 26, 2013
A:

i have replaced the heating element. the dishwasher now completes its cycle but its taking 2 hrs to complete the wash cycle..only takes about 15 mins for the dry cycle to complete before the clean lite comes on.. used to only take about 45 mins for a whole smart wash to clean cycle to complete. not sure what else is going on.

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doug -
November 28, 2013
A:

Doug: It's not abnormal for a cycle to wash two hours if it senses a heavy and soiled load of dishes and if the water is not 120 degrees in the tub after it fills and begins washing. The dishes and tub absorbs all the water heat and then it must reheat the water. Your dishwasher is likely operating correctly.

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Joey S -
Sears Technician
November 29, 2013
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Q:

My 665.17022403 dishwasher appears dead

A:

Dishwashers are an awesome appliance to have in our homes. When it starts to have problems it can be really frustrating. While you are waiting on an expert to response to your question, I suggest you set service with a Sears technician at SearsHomeServices.com so they can fix this for you. Hope this helps!

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Dezeray S -
May 15, 2013
A:

Thank you for submitting your question. I understand your concern and I will be happy to assist you. There has to be power to the unit for the "heat dry" sequence to work. Also, that sequence is only meant to be used when running a diagnostic cycle or if there is a heating circuit issue. If there is no power to the unit and the oulet is good, you're experiencing an issue with the thermal fuse (W10258275) key #6 in the first image below. The thermal fuse kit should come with instructions but just incase it doesn't, here is a video on this repair. You can order parts from our Sears Parts Direct web site. I hope this helps. Please reply back to this thread if you require further assistance. Thank you for using Manage My Life.

 

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Tykara -
Sears Technician
May 16, 2013
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Q:

Bottom Kick-plate

A:

It can be difficult installing parts on a refrigerator especially without the assistance of someone who knows what they are supposed to do. I have taken some time to research your question here on the Manage My Life website and I noticed that someone else had asked a similar question with a posted response from an expert. I attached the link below for you to view. I hope the link that I provided is helpful.

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Alina F. -
March 12, 2011
A:

Thank you, but I am asking about a dishwasher, not refridgerator

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Anonymous -
March 12, 2011
A:

Thank you for your question.

I should be able to help you with installing the bottom access panel. The panel should have two screws that are used for securing it. I have provided you with an image below showing how the panel is attached. The smaller of the two panels should be put up first. Then position the second panel and secure it with the two screws. I have found a video of how to replace the water valve on a dishwasher. In the video, it shows how to remove and install the bottom panel. Please click on this link to watch the video .

Please let me know if you need further assistance on the dishwasher.

Thank you for using Manage my life.

Mark T.

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Mark T -
Sears Technician
March 13, 2011
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