Model #66513773K602 KENMORE ELITE Dishwasher

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Troubleshooting

Question and Answers

Q:

Kenmore Elite dishwasher 665.13773K602 drains then tries to continue washing

A:

Having your dishwasher begin to malfunction on you can be a big head-ache. I did some research on the issue and provided a link to a similar question and answer on our site. I hope this will give you a better idea on the next step to take until the Expert responds to your question in more detail within 24 to 48 hours.

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Julio -
October 18, 2012
A:

From the description you give the dishwasher seems to fill and drain but doesn't fill again. I suspect this is a control problem. Check the drain hose has an air gap or loop. A siphon problem is possible is the drain hose has no air gap. The dishwasher may fill and drain at the same time. The image below also contains the instructions to enter and run a diagnostic test cycle. Try this and reply with any additional details for further assistance.

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Fred M -
Sears Technician
October 20, 2012
A:

Thanks Fred. The loop is securely in place along the side of the dishwasher. When it drains (after about 7 minutes into either a Normal or Smart cycle), it just keeps running and running, making that dry, chugging sound like it's trying to wash and if we let it keep going it does that for several minutes (which I think is probably not good for the machine?) then it eventually fills and continues its cycle. Later it might do the same thing. I have run the diagnostic cycle twice but don't know what I am looking for. Do I need to time each part of the cycle and watch the lights that come on and off as are indicated on the diagnostic graph and then record which ones do and don't come on? I've read a lot about doing the diagnostic cycle itself but not what to look for or what it means. Could you please clarify this for me? Thanks so much.

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Anonymous -
October 20, 2012
A:

In the image below the chart for the test is in the bottom of the image. Check the "Loads" part of the chart. You'll see the water valve would be on for 1 minute and 40 seconds. Where does the drain hose attach? A disposal or the drain pipes? From the description you give it sounds like the unit is continuing to run the drain motor when it should be filling and washing. If you have a Quick Rinse cycle try it and see if it fills, washes and drains.

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Fred M -
Sears Technician
October 21, 2012
A:

Also ensure that the drain connection is hooked up IAW the Installation Instructions. I have seen a syphon issue arise even after several years due to the drain being installed too low (less than the required 20 inches above the floor), especially if the drain is connected down into a basement. If so, you may need the an air gap as indicated in the Installation Instructions.

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Chat in RI -
October 21, 2012
A:

Thanks for the replies. CHAT IN RI � you solved the mystery! I waited a few days to post till we had a chance do some temporary reconfiguring to see if that solved the problem and, very happily, it did! When we hooked it back up the old way, the problem returned. So, now it is permanently configured with the drain being lower (didn't need to add an air gap). I'm glad you added the part about how you've seen it happen even after years, because we've had three dishwashers over the past 28 years hooked up in the very same place without any draining issues. Then...and I'm not sure if this is related...but we got to thinking that the only thing that's changed is that we had a new sewer system installed this past spring (went from a field system to a treatment plant in our yard in the country). Although we don't know if that could've caused the siphoning, that's about the same time the issue arose. Thanks so very, very much!!!

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Kim -
October 25, 2012
A:

I mention the siphon the previous post and I'm glad you fixed the problem.

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Fred M -
Sears Technician
October 25, 2012
A:

You are right, Fred. I just didn't know what else to check for, other than making sure there was a proper loop in the drain hose. I appreciated your help (and said thanks for the replies � plural!) to both of you that replied. :) This is a great forum and it saved us what could have been an expensive service call.

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Kim -
October 25, 2012
A:

I'm glad you got it fixed and saved the cost of a service call. I'm sure you can use that money during the holidays.

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Fred M -
Sears Technician
October 28, 2012
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Q:

Why is my Kenmore dishwasher model 665.13472K901 making a loud whirring noise when the pump is running?

A:

I understand your concern toward the noise coming from your washer and I hope to be of some help. While you are waiting for an expert answer, I did manage to find a link that will provide you with some great tips about what might be causing the noise problem in your washer. I hope my link is useful.

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Joseph P. -
December 27, 2010
A:

Thank you for your question and I understand your concern. Based on your symptom and details there is likely some type of small hard object stuck in the chopper assembly or possibly a broke chopper assembly causing the noise.

In order to access the chopper assembly, the soil accumulator must be taken off and then the inlet protector.

I added the basic instructions in the image below.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

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Joey S -
Sears Technician
December 29, 2010
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Q:

Kenmore Elite Dishwasher soap dispenser not opening during regular cylce?

A:

An expert shall have a response to you within 24 to 48 hours. Have a great day.

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Alina F. -
December 19, 2010
A:

Since the dispenser opened properly during the diagnostic test cycle but won't open in normal cycle, the control board is likely bad. Make sure that the dispenser is not blocked during the normal cycle. I recommend that you conduct one more test of the dispenser in the normal cycle before replacing the electronic control board. With the dishwasher empty, push the racks fully in and run a normal cycle. See if the dispenser opens during that cycle. If not, then the control board is apparently bad. You can use the procedure shown in the image below to replace the control board. Be sure that you shut off the circuit breaker to disconnect electrical power before beginning this repair.

You can order a new control board from the Sears PartsDirect website. The part number for the control board is 8575276. Here is a direct link for that part: Electronic control .

If you need more help, reply with additional details and we will assist you further.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

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Lyle W -
Sears Technician
December 21, 2010
A:

Thanks Lyle. I ran the normal cyle test with no dishes/rack pushed back...and the dispenser did not open...so it is likely the control board. Thanks for the part number and links... On last thing - I assume that the whole control board has to be replaced (vs. some element of it that controls the dispenser)... and when I put in the new board, do I have to do anytning special to "reset" the new board in the machine...or will it do this automatically when I power up again? Thanks

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Gerry -
December 21, 2010
A:

The new control board will boot up normally and be ready to use once it is replaced. There is no programming or initial procedure that you need to use. Be sure that you plug the connections in securely and properly (especially the user interface control ribbon cable).

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Lyle W -
Sears Technician
December 21, 2010
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