Model #66513729K600 KENMORE Dishwasher

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Troubleshooting

Error Codes

Error Code:

Condition:

Check/Repair:

Question and Answers

Q:

Is there a way to check the drain pump motor once it has been taken out from the dishwasher?

A:

You did not indicate if the drain pump will run or not. I will assume that it will not. The drain pump motor windings can be checked using an Ohm meter or you could connect 110-120 volts AC to it using a cheater cord to see if the pump motor will run or not. The drain pump motor should have a resistance measurement of 16.3 ohms. NOTE: I do not recommend connecting voltage to the drain pump unless you have experience with electricity and you feel safe and confident in doing so, otherwise I recommend calling a service technician to diagnose and repair your dishwasher. If the drain pumps operate with voltage applied to it, the likely failure is the control board or the wiring circuit between the control board and the drain pump.

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Joey S -
Sears Technician
October 30, 2009
A:

How do I find out if the drain pump is running?

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James -
March 07, 2013
A:

It sounds like it is running! I have not pulled the dishwasher out!

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James -
March 07, 2013
A:

I checked it is running, because the little water left in there is sudding.

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James -
March 07, 2013
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Q:

Dishwasher and Rinnai - any problems?

A:

Every dishwasher is unique in its own way and that is why it is important that a model number is included in this thread so a expert can give you a precise answer to your question. If you would like to reply back to this thread with a model number included I would be more than happy to assist you. Have a great day.

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Alina F. -
July 24, 2011
A:

The model is Kenmore 665.13729K600. Thanks.

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S -
July 24, 2011
A:

Thanks for adding that model number for the dishwasher.

This problem with the tankless water heater may be difficult to resolve if the dishwasher is operating properly. Here are some issues to check regarding the dishwasher:

  1. Check the water fill level. Allow the dishwasher to fill and crack the door open as soon as the filling stops. Open the door fully and observe the water level in the bottom of the dishwasher tub. It should be within 1/4" to just touching the bottom of the heating element. If the water fill level is too low, the heating element will not be able to heat the water properly. Check your water supply going to the dishwasher. Check the screen on the inlet water valve. If you have a low water level and can resolve it, then you will probably resolve this dishwasher issue.
  2. The thermistor senses the temperature in the dishwasher. You can check that component using the diagnostic test cycle. I provided information about the diagnostic test cycle in the image below. The Note 4 shows the thermistor test in that process. If the thermistor is bad, you can replace that component and possibly resolve this problem. You can order parts from the Sears PartsDirect website. Be sure that you shut off the house circuit breaker for the dishwasher before accessing internal components.
  3. The normal wash cycle uses less thermal holds for heating the water and has lower target temperatures than the Pots & Pans and Smart Wash cycles. If you are not already using that cycle, you may consider using that setting for most of your cycles.
  4. Make sure that the dishwasher is properly leveled so that the heating element can effectively heat the water.

These tips may help you with any issues with the dishwasher. If the incoming water temperature is so low that the thermal holds are taking an unusually long amount of time, then you may need to discuss this problem with the plumber or installer that you used for the water heater. They may have some solutions that can help you provide the dishwasher with hotter water after the first fill.

The problem with the front load washer may be similar to this dishwasher problem. You may need to check the heating element and the temperature sensor in the washer. Reply with the model number of your front load washer if you need help with that appliance.

If you do not feel confident resolving these problems yourself, then you may consider having a service technician examine the washer and dishwasher. Here is a link for the Sears Service website in case you need it: Sears Home Services .

If you need more help, reply with additional details and we will try to assist you further.

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Lyle W -
Sears Technician
July 26, 2011
A:

I have been attempting the tests you note aboe. In #1, re: your "Check your water supply going to the dishwasher. Check the screen on the inlet water valve." Is the water supply separate from the inlet water valve? And, exactly how do I get to the screen on the valve? Do I use a flathead to snap off the valve cover? Am I looking for debris bloackage? I don't think my water level is low tho; however, the heating element is hardly warm. Should it be very hot? Thanks.

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S -
August 02, 2011
A:

The water supply should have a cut-off valve that is normally under the sink. Shut off the house circuit breaker for the dishwasher and close that water supply cut-off valve. You can access the inlet water valve using the installation instructions as a guide. I provided a link for the installation guide below this response. Remove the water supply line connection from the inlet water valve and place the end of that line in a container. Briefly open the water supply cut-off valve and check the water pressure and flow from the end of that water line. Remove the elbow from the inlet water valve and use a mirror and light to view the inlet water screen. If you see debris or deposits on that screen, I recommend that you replace that water valve instead of trying to clean that screen. If you attempt to clean the screen and some of the debris or deposits make it past that screen and into the water valve, that valve can stick open and cause a flood in your kitchen. The heating element should be fairly hot. A failure of that component could be causing your problem. I hope that this additional information helps. Reply with additional details if you need more assistance.

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Lyle W -
Sears Technician
August 02, 2011
A:

Ok, thanks. I finally got the hang of how the diagnostics process worked, and I managed to run it several times, making sure the right LEDs were lit when they were supposed to, the timing was correct, etc. The CLEAR LED went on during step 9 only, and the rest went as noted in the chart. So, it looks like the control panel and switch are working properly. I will continue tomorrow with the most recent steps you note above. At what point should I open the door to 'feel' the heating element to see if it is heating properly? If it weren't heating properly, would the diagnostics finished as they did? Thank you so much for your quick reply and continued help!

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S -
August 02, 2011
A:

The diagnostics would normally finish even if the element is not heating properly. The heating element will melt plastic when it is heating properly. It is only energized for a short time during that diagnostics test cycle. It may pulse on and off after about 5 minutes into the drying portion of the cycle. You may be able to test is by briefly holding an old plastic utensil or a disposal plastic fork against it briefly to see if that element is heating properly. You may want to pursue that issue at this point. Let me know what you find and we will try to continue to assist you as quickly as possible.

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Lyle W -
Sears Technician
August 02, 2011
A:

Everything so far checks out, except for the heating element. At different intervals, I have opened the washer while it's running, and so far, I can grab it with my bare hand, no problem. I will do that 'test' once more, and perhaps we will narrow down this problem to that component. Thanks.

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S -
August 07, 2011
A:

The heating element will not always be activated in the cycle. The dishwasher will have some thermal holds just after filling in some cycles. The heating element will work constantly at the beginning of the dry cycle and will then pulse on and off. That component may be difficult to check in a cycle.

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Lyle W -
Sears Technician
August 08, 2011
A:

Thanks...any way to advance cycles outside of the diagnostics test? Initial problem is that it won't move out of the Wash cycle at all....hours and hours. If I could get it just to the drying cycle, I could better check the element.

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S -
August 08, 2011
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Q:

Normal Wash Cycle running time only - how long??

A:

Managemylife.com is a great place to find the answers to just about anything, especially on appliances. I did some research for you at Managemylife.com and found an excellent video that may shed some light on the subject. I attached the link below.

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James -
July 22, 2011
A:

Hello,

Thank you for submitting a question to Manage My Life.

The cycle times will vary depending on how hot the incoming water is and the heating efficiency of the heat circuit of the dishwasher. It will also vary depending on the soil levels. This particular dishwasher does not give me an exact cycle chart because it senses temperatures and soil levels. With that being said, in the owners manual where it lists that 110 minute cycle time it has an asterisk. On the next page it goes on to explain �If the incoming water temperature is less than the recommended temperature or food soils are heavy, the cycle will automatically compensate by adding time, heat, and water as needed.� So, if the incoming water temperature is less than 120 Fahrenheit the unit will add time to the cycle. Additionally if the soil levels are high, the cycle times will be increased.

I hope this is helpful. If I may be of further assistance as more details become available, please reply to this post.

Thanks again for using Manage My Life.

Landell

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Landell -
Sears Technician
July 23, 2011
A:

I was questioning a clothes washer, not a dishwasher. Also, it would be using cold water.

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Patricia -
August 10, 2011
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