Model #64000 KENMORE Whole house Fan

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Q:

Water not soft as before 625384200 Kenmore Water softener

A:

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Marc -
August 07, 2013
A:

Thank you for your question. We have a lot of ground to cover. Let me start by letting you know we have a troubleshooting website called www.Kenmorewater.com. On this site you would click "on no soft water" in the symptoms section upper left handside of the page. Here you will follow the steps we have provided for you.

The screens you say look good, are so tiny that it is impossible to see with the naked eye if they are okay. I recommended getting a flour sifter put the filters in there and sit the flour sifter in a container with cold water and white vinegar use your judgement on the amount of both.  As for the venturi although it may look good if it is slimy feeling you must replace it.

A softener works by passing the hard water through resin beads which have soft sodium/potassium ions attached to them. While the water is in contact with the resin beads an ion exchange takes place with the hard mineral ions (typically calcium and/or magnesium) trading places with the soft sodium/potassium ions. After a period of use the sodium ions are depleted being replaced by calcium and magnesium. The resin then needs to be regenerated with the sodium ions so the resin will again be able to exchange the hard for the soft.  However you can use potassium chloride. The resin beads need to be replaced every few years and you will know when the unit will not regenerate properly. Another thing is your float that is in the brine tank connected to the black hose may need cleaning or replacing. It is just a foam float and may look good but if the minerals and calcium start building up in the pores of the foam you will not be able to see them. I recommend pulling out the float from the hose and let it sit in a clean gallon bucket of water with 8 ounces of white vinegar. The float must move up and down easily. This is your goal. the float
must not be weighed down with deposits in its pores.

A household water softener removes the hardness minerals - calcium and magnesium - from water and replaces them with sodium ions or potassium ions (if you use potassium chloride). It is not a water filter it is a softner. If you have Iron in your water. I recommend a water filter at the point before it comes into the house. To see if you have Iron fill a glass of water and let it sit for a few minutes see if there are deposits in the bottom of the glass. Here is how much sodium is consumed.
                    1.0 grains per gallon 7.5 milligrams/quart
                    5.0 grains per gallon 37.5 milligrams/quart
                   10.0 grains per gallon 75.0 milligrams/quart
                   20.0 grains per gallon150.0 milligrams/quart
                   40.0 grains per gallon300.0 milligrams/quart
One of the main features you should look for is capacity (measured in grains) and how it determines when to regenerate. We carry 24,000, 32,000 48,000, 64,000, 96,000, 128,000 grain capacity plus water softeners. Most units meter
how much water has been used to determine when it should regenerate. This is what we call demand regeneration.The amount of salt placed into the brine storage tank has nothing to do with the amount of salt used during the regeneration cycle.  Water will dissolve and absorb salt only until it becomes saturated.  A given amount of brine (salt saturated water) contains a specific amount of salt.  Just make sure that there is at least enough salt for a regeneration cycle. A water softener should be regenerated when the softener has reached its capacity and is unable to keep exchanging the hard ions for the soft ions. How often a water softener regenerates is dependent on how many grains per gallon of hardness is present in your water and the capacity of your water softener. If the capacity of the water softener is 40,000 grain, and you have 10 grains per gallon of hardness, then your softener would regenerate after 4,000 gallons of water had passed through it. How quickly you would use 4,000 gallons of water would really depend on your water usage. Long periods between regeneration would not have any effect on the softener if water were being used and traveling through the softener. If water is not being used, sitting in the softener, then the water in the softener could be bacteriological fouled. Fouling would depend greatly on condition of your well water or water source. Add 2oz. of chlorine bleach to brine tank. (pour it down the brine well). Every month. To keep it sanitized. 

You never said how many people in the home.
If you have a family of four and your hardness level is 10. Divide the 32,000 by your hardness (10), giving you 3,200 gallons of treated water. The average person uses about 75 gallons per day, so divide the 3,200 by 300 (75 gallons x 4 people). This gives you 11 days between regeneration. Our softener uses about 9 lbs. of salt per regeneration.                    

                    Toilet will normally use 1 ½ GPM (ONLY fILL)                                 Shower: 1 1/2 - 3 GPM
                    Bathroom or kitchen faucet at full speed: 2-3GPM
                    Dishwasher: 1 ½ -2 ½GPM (ONLY TO FILL)
                    Washing machine 1 ½ -2 ½ GPM (ONLY TO FILL)

Here is how to reduce bacteria, you may need to add hydrogen peroxide into the Hot water heater. (approx. 1 pint/40 gallons of water), re-pressurize it, run 2-3 gallons of hot water at each fixture and then let it set for at least one hour, with overnight being better. This will help clean the tank and piping of bacteria. While the mixture is non-toxic at this strength, run a hot water tap the next day until it runs cold then wait an hour and drain the water heater. Last, check the temperature of the hot water as soon as the burner shuts off. If necessary, lower the temperature to 125 degrees. This limits the growth of odor-causing bacteria, limits the formation of scale, is safer for everyone using hot water, and it lowers your operating costs as well. These steps people never think of but are vital in the operation of the water softner and the comfort of the persons in the home.

It basically is spring cleaning. All of this information should help you get it generating again. The age of the unit does not matter if properly maintained.

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dtova00 -
Sears Technician
August 08, 2013
A:

I checked the brine well float and cleaned it really well . It moves freely no sticking. The screens were cleaned with vinegar. My hunch is the resin is being degraded by the city water (20 grains tested) and hard to believe it's less than 2 years old. The unit is set to 25 hardness. The water is soft but has not returned to that silky feeling and had Sears service tech come over. He tested the conditioned water and that's it says it's soft. Not much else goes wrong with these other than cleaning the venturi and screens. They say you cant go by feel but I know the system and it's not removing all the hardness as before with multiple regens. I'm thinking to change the resin but can it be inspected? What is sign of degraded resin to look for? Hopefully don't have to replace the unit with new one. Thanks.

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Owen -
August 15, 2013
A:

Thank you Owen for replying. How many people in the household? How much water usage in home using information I gave you previously? What was the hardness for your water? How often do you sanitize the brine? Thiswill help me help you. Please reply.

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dtova00 -
Sears Technician
August 15, 2013
A:

Owen, I should of added see the regeneration info on the first reply I gave with all the numbers. Thank you.

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dtova00 -
Sears Technician
August 15, 2013
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