Model #6351 ZENITH Direct View\Digital 27" to 40" TV

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Question and Answers

Q:

Kenmore Induction Cooktop Model 790.4380000 Serial number: NF12918887 Issue: Largest element has never boiled water. Issue: The cooktop is 2yrs old

A:

Thank you for your queston. You can view the answer from the duplicate post. Thank you for using Manage My Life.

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Barbara H. -
Sears Technician
November 02, 2013
Q:

I bought my Kenmore Induction Cooktop Model 790.4380000, Serial number: NF12918887, two years ago. The largest element has never functioned properly.

A:

Thank you for your question. I am sorry you have continued issues and questions about repairs to this induction cook top. This site is to help customers with repair projects that are able to be done by the customer and to help answer as many questions as possible.  The technician visit would be what we refer hard to repair issues and components to for help and a final resolution.  You have pursued this matter correctly through the escalation process. I recommend using the phone number provided to pursue this issue.  Another method is to use this form at Sears Home Services to enter the information online for attention. I am sorry this site is not set up to help in this matter. Thank you for using Manage My Life.

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Barbara H. -
Sears Technician
November 01, 2013
Q:

Kenmore Elite stove has continuous and intermittent problems. Is it worth more money to fix or is it time to contact Sears Corp for replacement or refund?

A:

I'm very sorry that you are having an issue with this appliance. Sears values you as a customer and appreciates your business. I have attached the link to Searshomeservices.com. They have a department dedicated to helping resolve issues like this one. Your Sears associate will help you. Your expert will also follow up to make sure that all is being taken care of appropriately.

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James -
June 07, 2011
A:

I understand your concern about the frequent problems that you have had with this range. We can give you advice regarding the technical aspects of the range and the repair.

The F95 code indicates that you have a problem with the oven door lock mechanism. This failure can normally be repaired by a technician so that it will not likely cause any more problems for many years. As with any appliance, there is not 100% guarantee that it will continue to work properly. A component failure can occur at any time. You will have the same chance for failure if you replace the range with a brand new one. The problem with the burner knobs being too hot to touch when the oven is being used sounds unusual. The knobs will naturally get warm or even hot, but if this problem is extreme then I recommend that you have a service technician examine the range. Here is a link for the Sears Service website: Sears Home Services .

NOTE: Intermittent problems can be difficult for a service technician to diagnose and repair. If the F95 only shows up some of the time, the technician may not be able to diagnose and fix that problem unless it is displayed during his visit.

Regarding your concerns about the multiple repairs on this range, I recommend that you call the Sears Customer Care Team at 1-800-479-6351. They will help you in regards to the multiple service calls and your satisfaction with this range.

If you need more help, let me know.

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Lyle W -
Sears Technician
June 08, 2011
A:

My stove is having the same problem. I have already had the circuit board replaced under warranty as well after the display failed to operate. I think because the oven vents right below the circuit board and gets very hot it is probably the problem with the board. I too am very upset about this. I purchased this expensive stove because I thought Kenmore was a good appliance but not if it keeps going out. Makes me wonder how many other people that have this stove are having a similar problem.

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Cheryl -
March 08, 2013
A:

Hello Cheryl. I understand your concern about this failure in your range. Do you have the same model as the one that is noted in the above thread? Let us know and we will try to provide some information and troubleshooting advice. Although we can provide technical help, we are not in the best position to address your satisfaction issue and confidence in the Kenmore appliances. I recommend that you call the Sears National Customer Relations Office at 1-800-549-4505 regarding your satisfaction with the range. I am confident that a representative of Sears will be glad to help you.

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Lyle W -
Sears Technician
March 09, 2013
A:

Yes it is exactly the same model. I had a problem right after I got it and they replaced the circuit board. I purchased the stove in 2009, purchased a service policy for 3 years but of course they count the first year so it expired before I needed to use it again. When you try to use the oven, it will start to preheat but then displays the F95 error code. I have read of many complaints about the same thing happening. My husband is a mechanic and we would love to be able to fix this ourselves if possible and avoid more costly repairs. Of course if it really takes a tech to do the work we will do that too. Since my Kenmore microwave just stopped working too, I really need something that I can use to cook with. Would appreciate any assistance I can get!!

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Cheryl -
March 20, 2013
A:

I contacted Sears at the number listed above, very disappointed in their response. Now hoping I can get this expensive oven fixed and use it for years to come as I can't afford to replace it. Would love to hear from others that have experienced problems with this stove as well.

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Cheryl -
March 20, 2013
A:

That door lock failure is not that common on your model of range. You may be able to fix the failure yourself. You can UNPLUG the range and remove the back panels. Note: Metal edges on the back of the range are sharp. Protective gloves are recommended. Check the wiring connections on the door lock assembly and the electronic oven control board in the console. The wiring connections are marked in wire colors on the wiring diagram in the image below. If the wiring connections are okay, then you may be able to fix the problem by replacing that door latch motor assembly (part 316464300). Here is a link for that part: Oven Door Latch Motor Part 316464300 for Kenmore Range Model 790. 77513804 . Note: Replacing that door lock assembly is not absolutely guaranteed to fix your problem. You could have a failure in the electronic oven control board or the wiring. I hope that this information helps. If you need further assistance, reply with additional details.

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Lyle W -
Sears Technician
March 22, 2013
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