Model #625393760 KENMORE Water softener

  • Water Softener Complete
    3 Results
  • Brine Valve Assembly
    3 Results
  • Valve Body & Cover
    3 Results
  • Bypass Body
    3 Results
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Error Codes

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Condition:

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Question and Answers

Q:

Kenmore Intellisoft 370 flooded...is this the right part?

A:

The Kenmore animation for troubleshooting water softeners can be very helpful. The expert will review and respond in answer to the part, but I did locate a similar question that may have some additional information to help. I attached the link below.

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Barbara H. -
March 29, 2012
A:

Thank you for your question on the flooded salt tank on the water softener.

The usual cure is to clean the venturi. But the rotor in the head could also be a problem if the gasket and o-ring is bad. The impression on the venturi gasket is normal but it would not hurt to replace it. The venturi channel in the venturi is very small and any restriction will cause a problem with regenerating correctly.

The venturi as you have seen in the troubleshooting animation has to draw the brine water from the brine well.

Look at the chrome dial gear on the top of the rotor and motor and you should see a window and letter or letters on that chrome gear that will indicate

There should only be about 4 to 5 inches of water at the bottom of the brine well and it first will put water into the well and then draw the water out of the brine well. So it will depend on what part of the cycle you are in as to filling or sucking the brine water.

You will also need to remove the salt and the excess water from in the salt storage bin or the float on the brine valve will not operate correctly.

Please let me know what you have done and we can continue to troubleshoot and recommend some replacement parts.

There is also the water support line for the manufacture of the softener you could call and they will work with you and the softener while you are not the phone near the softener. 1-800-426-9345 option 2

I hope this will help you get the problem solved.

Sam A.

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Sam A -
Sears Technician
March 31, 2012
A:

Well i thought my problem was solved but apparently not. Here is what I do know: Model # 625393760 4 years old Thus far I've replaced the nozzle and venturi gasket (7114533). When I go through the animation of the regen cycle, it's the second (brining)step i'm seeing issues. Water continues to flow out of the brine valve assembly. If I follow the steps to disassemble the venturi unit, verify parts and reassemble. I get to the part where it says to open the bypass valve and then pull the tubing off the venturi housing and feel for suction. I feel suction for about 15 seconds and then it begins to squirt water out. Tonight I took the valve cover off, wiped down all the gaskets and internal surfaces and reassembled....still with no luck or improvement. Any ideas???

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Matt -
June 11, 2012
A:

I should also note that the gaskets looked find inside the valve assembly. The only thing that showed some slight wear was the plastic gasket on top of the rubber rotor seal. There was some very slight suffing on the narrow (.125" or less) webbings between the 4 pie shaped chambers.

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Matt -
June 11, 2012
A:

I recently vacuumed out all the water and salt and cleaned everything. I put brand new salt, ran the system and it worked great. In a few days the brine tank fully flooded and the water had a strange color on top almost like foamy and ugly. I wonder why this occurred. I tried the suction and it sucks in the correct phase, I tested it in a bucket of water. It seems to fill correctly I tested that in a water bucket too. But it's not removing the water. Also it is old. I want a new one. Is there an easy-peasy DIRECT replacement for this that won't require moving pipes?

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Christopher -
July 27, 2014
See more answers
Q:

Why is my water softener stuck in regeneration? 625.393760

A:

The cracked motor could be causing your problem if the motor isn't working. You can use the diagnostic test mode on your water softener to check the motor and other components in the water softener. The technical information for your water softener begin on page 35 of the owner's manual. Here's a link for your owner's manual in case you need it: Kenmore Water Softener 625.393760 Owner's Manual.

If you need more help, let us know.

Thanks for choosing Sears PartsDirect.

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Lyle W -
Sears Technician
July 15, 2015
Q:

Please explain Err code 3 - Kenmore Water Softener 370 Series 625.393760 625383760 Kenmore Water softener

A:

Thank you for choosing Sears and contacting us with your question about your Kenmore water softener model 625.393760. I am so sorry there is a problem with it. I will be happy to explain the Err3 code for you. I have included the link below for you to view the owner’s manual online in case you don’t have a copy.

On your water softener the timer (PWA) computer has a self-diagnostic function. It monitors the electronic components and circuits. The Err3 indicates the most likely problem is the wiring harness connections at the switch and faceplate. The connections may have come loose. Less likely issues are the position switch or the motor are inoperable. You can run a diagnostics on the water softener following the procedures in the manual. I have also included links to our troubleshooting guides and our KenmoreWater.com website. The site has great animation of how the water softener works and also gives you troubleshooting tips. 

SAFETY WARNING: Once you diagnose the issue, disconnect the power supply before beginning your repair to prevent the risk of electrical shock which can result in property damage, serious personal injury or even death. Internal parts may have sharp edges. Use caution and wear work gloves to prevent serious cuts. If you are not comfortable completing this repair, you can set up service at www.SearsHomeServices.com or by calling 1-800-469-4663 (1-800-4MY-HOME).

I hope this answers your question. Thank you for choosing Sears, we appreciate your business. 
 

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Rachel Morgan -
Sears Technician
July 14, 2015

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