Model #62538817003 KENMORE Water softener

  • Water Softener
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  • Brine Valve Assembly
    3 Results
  • Valve Assembly
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  • Bypass Valve
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Question and Answers


reduced water pressure 62538817003 Kenmore Water softener


Thank you for choosing and for contacting us with your question about your Kenmore water softener model 62538817003. I am so sorry there has been a severe drop in water pressure from the softener.  I will be happy to help you with this. 

There are several issues that can affect the water pressure coming from the water softener. If the Venturi needs to be cleaned or replaced it can prevent sufficient water to be drawn into the brine tank. If there is a problem with the drain hose it may cause back pressure stopping brine draw and causing low water system pressure. There could be an obstruction in the water flow. This is just a few possibilities. I have included several resources for you to help you identify the problem. I recommend you start with our Kenmore Water website.

The site shows the step-by-step operation of the water softener and also has a really great animated troubleshooting feature. 

I have also included the link for you to view the Owner’s Manual online. The manual has a Service Technician section that outlines testing procedures to identify and repair problems. 

I have also included the link to our water softener troubleshooting guide. 

Click Here

If you are still unable to locate the problem, we also have our Kenmore Water phone line where you can get additional support. The number to call is 1-800-426-9345. 

SAFETY WARNING: Disconnect the power supply before beginning your repair to prevent the risk of electrical shock which can result in property damage, serious personal injury or even death. Internal parts may have sharp edges. Use caution and wear work gloves to prevent serious cuts. If you are not comfortable completing this repair, you can set up service at or by calling 1-800-469-4663 (1-800-4MY-HOME).

I hope this answers your question. Thank you for choosing Sears, we appreciate your business. 

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Rachel Morgan -
Sears Technician
August 12, 2015

Salt Storage Tank 62538817003 Kenmore Water softener


Thank you for choosing SearsPartsDirect. I can certainly understand how frustrating it can be when your water softner is not working properly. I have looked into the model number you have provided and I have found information for you.

If you go to and click on troubleshoot and then flooded salt tank it will take you throgh the steps to fix the issue. 

Click here for troubleshooting. 

Let me know if this helps.

You can also visit for parts, diagrams, and repair information.
If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

Thank you for your question. Have a great day. 

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Natasha12 -
Sears Technician
June 30, 2014

Kenmore Water Softener; model #625.388170-03. My Water Softener is leaking around the rotary valve area.


Not having a water softener working properly can be very frustrating. Do some research on the site I came upon some information that can be very helpful to view I have posted the links below. Hope they help!

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maira -
December 31, 2012

You can click the first link to view the parts images for your softener. This will help give you an idea of what must come off in order to access the seals.

The 2nd link I've attached is a video showing how to replace the seals. He already has everything removed at the start of the video, but you can watch it to the end to see how everything is put back in place and then reverse that to remove everything.

Thank you for using Manage My Life!

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Wade_B -
Sears Technician
January 03, 2013
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