Model #625348470 KENMORE Water softener

  • Water Softener
    3 Results
  • Brine Valve Assembly
    3 Results
  • Bypass Body
    3 Results
  • Valve Assembly
    3 Results
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Error Codes

Error Code:

Condition:

Check/Repair:

Question and Answers

Q:

Whats other parts are need to need to replace rotor. 625.348470

A:

I can understand your concern over wanting to know what parts are needed to fix your water softener. While you are waiting for your expert answer, I did some research on the unit. At this time, I was unable to locate information that would be helpful in regards to your question. Some of these questions that are asked will need specific research and will be answered by an expert with-in two business days but usually sooner.

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Julio -
November 23, 2012
A:

Thank you for your question on the seals for the rotor for the water softener.

Besides a new rotor you will need the seal kit part number 7129716.

Look at the kit and see the picture of the seals.

Seal kit for water softener model 625.348470 .

I hope this will help you. Sam A.

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Sam A -
Sears Technician
November 26, 2012
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Q:

Which component has failed on my water softener?

A:


The error code 01 indicates these possible failures:

  • Motor failure.
  • Wiring harness failure or bad connection to the position switch.
  • Position switch failure.
  • Face plate failure.

These possible failures are in the order of most likely to less likely.

You said in the question detail that you hear a clicking sound every 2-5 seconds. That would indicate that the motor must be running or a least getting voltage. The motor needs to rotate the rotor. The position switch tells the faceplate what position that the rotor is at. If the motor is running and you see the rotor rotating, I would assume the position switch has failed or you have a bad wiring harness connection.

Use caution when checking the drive motor. Turn off water and power to the Softener before working on the valve assembly.

Take the main cover off and visually look at the goldish colored cam. See if it's rotating while you hear the clicking sound. If it's not rotating that could indicate a stripped gear on the drive motor. Remove the two screws securing the motor to the motor bracket to remove the motor. Check to see if the gear is rotating. You may find the gear rotating with the motor pulled out. NOTE: You will need to put some resistance on the little gear while it's rotating by grasping it with a pair of pliers. If you can easily hold the gear from rotating, that would indicate a bad motor and it would need to be replaced.

If you find the motor running when you pull it off, the next step is to see if you can manually rotate the rotor by hand. If you try to rotate the rotor by hand, you may need a pair of pliers to turn it. If it won't turn at all, it could be jammed. You would need to remove the rotor and check the seals under it.

Check in the user's manual for the parts breakdown. It will help familiarize you on the operation of the valve. You can also go to the website at Kenmorewater.com to find more information and animations of the operation of these parts.

Because of the complexity, I'd recommend calling a service technician to diagnose and repair your water softener.

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expert -
Sears Technician
October 12, 2007
A:

Thank you for the information. I have done a lot of what you have suggested. The cam is not rotating. I have a technician coming out on Monday.

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Cindy -
September 21, 2012
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Q:

Water softener, brine valve ,float sticking in the up position. do i have to order the whole assy. this is a 625.348470

A:

Water softener problems can end up affecting affecting other home systems if not attended to and corrected. While you wait for the expert, you might check the Kenmore troubleshooting link below. I also added the parts diagrams at Sears Parts Direct if needed. I hope this information helps to free up this stuck float.

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Barbara H. -
June 14, 2012
A:

Thank you for your question.

I am sorry you are having a problem with the softener. A few things can cause the float to stick in the up position. The first is a dirty or defective nozzle venturi. If the venturi is dirty, the salt tank will have a higher than normal water level and the float will be stuck in the up position. To repair this you have to clean and inspect the nozzle venturi. I posted an image below that shows how to do this. Click on the image to enlarge it. After the venturi is cleaned, it will take a few cycles for the water level to return to normal.

If this does not cure the problem, I recommend checking out our [ Kenmore water website | www.kenmorewater.com ]. It has animated trouble shooting.

I hope this is helpful. If you need further assistance, please reply below with more details.

Thank you for using Manage my life.

Mark T.

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Mark T -
Sears Technician
June 18, 2012
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