Model #6 HOOVER Vacuum, Upright

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Question and Answers

Q:

WHEELS ON UPPER RACK BREAK OFF 66512773K310 Kenmore Elite Dishwasher

A:

Thank you for being Sears’ valued member and for contacting SearsPartsDirect.com with your question about the upper rack wheels for your Kenmore Elite dishwasher model 66512773K310. I am so sorry the plastic prongs are breaking. I will be happy to help you with this. In this case you will need to replace the assembly. The replacement kit includes both the left and right assemblies and all the parts to install them. It is important to replace both sides. The kit will include installation instructions. I have included the link below for you to order the replacement kit for the parts. 
SAFETY WARNING: Disconnect the power supply before beginning your repair to prevent the risk of electrical shock which can result in property damage, serious personal injury or even death. If you are not comfortable completing this repair, you can set up service at www.SearsHomeServices.com or by calling 1-800-469-4663 (1-800-4MY-HOME). 

I hope this answers your question. Thank you for choosing Sears, we appreciate your business. 
 

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Rachel Morgan -
Sears Technician
May 16, 2017
A:

Thank you for your response to our question! We had already consulted the parts list and have ordered the parts you recommended. i am glad to know the new parts should be sturdier than the ones that have broken.

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SUSAN -
March 11, 2015
A:

I am having this exact same problem. It started with one wheel and now three wheel tabs have broken. My dishwasher is just at two years as well. It is very frustrating!

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Michael -
August 13, 2015
A:

My top rack just fell out and I found both the front and rear wheels have broken plastic tabs. My dishwasher is only two years old! I bought this brand/model because Consumer Reports rated it well. It is unacceptable to me that a part that gets so much use is made of cheap plastic. I shouldn't have to buy two new assemblies at $40+ each. Same problem as other customers have noted. This is a manufacturing defect!

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Monika -
September 13, 2015
A:

Three of the plastic wheel holders are broken. Machine is 2 years old: this is DEFINITELY a manufacturing defect. Warranty out 1 year, I demand a better response than "buy the better part'.... how about "We'll ship that to you for free sir." I'll be writing to Consumer Reports on this one.

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PiTa -
September 17, 2015
A:

three of the plastic wheel holders are broken. machine is 2 years old: this is definitely a manufacturing defect found parts cheaper at http://www.repairclinic.com/PartDetail/b6p9/Kenmore-Dishwasher-Rack-Adjuster/W10712394/3447661?ss=a9b6d1417455-x773130373132333934&mr=1

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Alesha Jans -
October 23, 2015
A:

Mine are also all broken and the top rack fell out. The replacement parts are $40 each. I paid over $1000 for this dishwasher; defective parts should be replaced by Sears for a 2 year old appliance, This is unacceptable! I was going to buy my daughter one like mine for Christmas. Now I believe I will go to Lowe's and get a Samsung.

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karen -
November 22, 2015
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Q:

Dishwasher fills and drains, does not run wash cycles 66513263K114 Kenmore Undercounter dishwasher

A:

I wanted to post an update in case it can help anyone else and to see if there's any further guidance. The dishwasher started acting up the end of October and I'm still having problems with it the beginning of January. Before I posted last time in addition to checking the filters and feeling around for obstructions to the pump, etc, I had done a diagnostic cycle and shut off the power to the dishwasher for 20 minutes or so. The dishwasher had no response in its symptoms. I had trouble figuring our what the flashing lights meant on the service diagnostic cycle, so I set up a camera to record the cycle so I could play it back. During the service diagnostic cycle there are several long intervals when, I know now, the wash pump is supposed to be running. During this first cycle I was recording the wash pump never ran. When I looked at the video it was too dark to read the dishwasher button labels, so I set up the camera again with more light and ran the cycle again. This time the wash motor ran and then the dishwasher would run a wash cycle with no problem. Since that time the symptom of a wash cycle not running the wash motor has cropped up several times and each time I'm able to get the machine working again by running 2 or 3 service diagnostic cycles. Sometimes I've been getting an error code 6-6 (Cool water error) and no matter whether I clear the errors during the 1st diagnostic cycles, it still takes 2 or 3 to get the machine running again. (Continued...)

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Mat -
January 07, 2016
A:

Continued... The dishwasher is set up the way the previous owner of the house had it with a line from the washing machine hot water line coming through the floor to supply the dishwasher, not with the dishwasher connected to the sink hot water supply. The sink is after the washing machine on the main hot water supply line, so I can run hot water and heat up the main line and then there's only a foot or two of cool water in the dishwasher line. Our water is very hot, so I don't think it's really a cool water problem and have seen no difference in running hot water before a cycle or not. The dishwasher is also super clean because it's been run through so many diagnostic and normal cycles to test it out while empty and I cleaned the filters a half dozen times since November just to be sure it isn't that. So the upshot is that if your dishwasher of this model suddenly stop running the wash motor, it might not be that the wash motor failed. I can't find anything physically wrong with any of the mechanical systems of the machine. I'm just still not sure what the real problem is. Now I'm thinking it's the OWI sensor and that invoking diagnostics makes it go into a new calibration and that's why it will work for a while. But I'm not sure. If anyone has some guidance on this, I'd be grateful to hear it. I posted the service diagnostics at https://www.youtube.com/watch?v=_nP_vO3YttQ and https://www.youtube.com/watch?v=mOSDq-Wcuus Thanks!!

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Mat -
January 07, 2016
A:

I don't think anyone from Sears is answering technical information anymore. I asked this question in October and never heard a thing and can't even see where to ask a new question now. The people on chat just point you to previous questions and say they can't answer technical questions. It' s really disappointing that there's no place to get technical information from the manufacturer and the only solution is to call an official repair person.

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Mat -
February 02, 2016
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Q:

Part for Model 247.88700 2-Stage Snow Thrower 247887000 Craftsman Snow thrower

A:

Thanks for the inquiry and for using SearsPartsDirect.com.
The part you mention in the description that attaches to the handle by the machine screw # 2 is part of the auger cable. In order to replace it, an auger cable replacement will be necessary. The part number for the cable is 946-04007. 
For convenience, I have included a blue link below that you may click on to be directed to the PartsDirect site to view the cable and connector and purchase if needed.

Auger Cable for Model 247.88700

Let us know if we can be of any further assistance and thanks for using SearsPartsDirect.com. 

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Jeff Wallace Sr -
Sears Technician
February 18, 2014
A:

I needed one also & the # is 731-04216A cost $6.31 back in 2011. Put a Flat washer in back of it on handle so it doesn't crack when tightening the bolt . It works !

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mike -
February 01, 2015
A:

Great information! The part now costs $11.20 but the Auger Cable Assy is $23.90.

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Anthony -
February 01, 2016
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