Model #59678579804 KENMORE ELITE Bottom-Mount Refrigerator

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Question and Answers

Q:

Pool of ice in Kenmore Elite french-door bottom freezer refrigerator

A:

my model number is 596.78579804. The refrigerator does not have an ice-cube maker.

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sue -
October 05, 2011
A:

Thank you for your question. I can understand your concern about the icing condition in the freezer. This problem occurs when the drain freezes. It will also cause water leak. To clear the drain, remove everything in the freezer, so the back panel can be removed. First disconnect power to the unit. With the panel removed, you will see the evaporator coil and directly under the coil is the drain trough (pan). The trough will probably be full of ice that will need to be removed. A hair dryer works well for this. Just be careful not to get it too hot. With the ice out of the trough, you will be able to see the drain hole, which will be plugged with ice. Use hot water to clear the drain hole. Keep working the hot water into the hole and wiping the excess water. This can take quite awhile, depending on how deep the ice is. This will need to be done until you get a good water flow down to the bottom drain pan.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

Safety Notice: Be sure to disconnect the appliance before performing any troubleshooting procedures. If you are not comfortable with doing any voltage checks or repairs that might be recommended, please contact a local service provider for repairs. Be aware that there could be sharp edges inside the appliance that could cause cuts or other injuries to yourself or others.

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Scott D -
Sears Technician
October 07, 2011
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