Model #59678574803 KENMORE ELITE Bottom-Mount Refrigerator

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Question and Answers

Q:

Compressor will not shut off. Freezer at -22,, Fresh food section at 38. Can not turn compressor off with control 59678574803 Kenmore Elite Refrigerator

A:

Thank you for choosing Sears Parts Direct. I will be happy to help with your refrigerator. Upon researching model number 59678574803; it sounds like the thermostat could be malfunctioning. The freezer could be thinking it is still warm. Try unplugging the unit for 5 minutes. Also try adjusting the temperature to see if it adjusts. It could be an issue with the control board or thermostat.

Thank you for choosing Sears. We appreciate your business. Have a great day.

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Jeff Wallace Jr -
Sears Technician
May 18, 2015
Q:

Top part of refrigerator is not getting cold. 59678574803 Kenmore Elite Refrigerator

A:

Thank you for choosing SearsPartsDirect.com. I will be more then happy to assist you. Where the freezer and the fridge meet, there is a damper witch opens up and lets air in from the freezer. Sometimes these things freeze up and get stuck closed. So it might be as easy as getting that damper open. When you do try un freezing it if it dose help the issue then it will need to be replaced. The damper control is key number 15 on diagram. Click here to view the information. Hope this information has help you. If you are not comfortable doing this repair you can Click Here to schedule a technician or call toll free 1-800-469-4663. Any further questions or concerns. You will have to post a new question because at this time I can not reply to any comments. Again, Thank you for choosing SearsPartsDirect.com.
 

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Samantha A -
Sears Technician
June 24, 2014
Q:

Top part of refrigerator is not getting cold. 59678574803 Kenmore Elite Refrigerator

A:

Thank you for contacting SearsPartsDirect.com with your question about your Kenmore Elite Refrigerator model 59678574803. I am so sorry the top part of the refrigerator is not getting cold. I will be happy to help you with this. 

The air in the refrigerator is cooled in the freezer section and then circulated to the refrigerator section. There are several parts that can affect the delivery of the cooled air. First check to see if there is a build up of ice or frost in the freezer section. Such a build up may indicate that there is an issue with the self-defrost in the freezer. A build of ice can collect on the evaporator coils and that can restrict the flow of air over the coils. This means less cool air reaches the refrigerator section. 

There is a thermistor in the refrigerator control harness that measures the temperature of the air in the refrigerator. If this fails, then the damper may not receive the signal to open and release cooled air in the refrigerator section. It is also possible that the damper control has failed and the damper is stuck in the closed position. Check to see if you can feel cool air coming through the damper. The damper is located on the back wall in the refrigerator section. Make sure the damper is not blocked by food stacked in front of it. The cause of the problem will determine which parts need to be tested and replaced. 

If you prefer to have a technician diagnose and repair the refrigerator for you, you can set up service at www.SearsHomeServices.com or by calling 1-800-469-4663. I hope this helps answer your questions. If you need further assistance, please repost your question with additional details. Thank you for choosing Sears, we appreciate your business. 

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Rachel Morgan -
Sears Technician
April 29, 2014

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