Model #59676572601 KENMORE ELITE Bottom-Mount Refrigerator

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Question and Answers

Q:

Please tell me how old this Kenmore Elite Refrigerator is: Model Number - 596.76572601 Ser # - 11208134NA

A:

I can understand it is important to have the manufacture date for the Kenmore refrigerator. I researched and have found that the refrigerator appears to have been manufactured January of 2008. That is according to the model and serial number you have provided. If you have any issues with it just click on reply with more details. An expert response with additional information may take two business days.

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Anna T -
February 26, 2013
A:

Thank you for your question. It's nice to know the age of your refrigerator. The information you have received is correct. The manufacture date is January of 2008. I hope this will help you.

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Scott D -
Sears Technician
February 27, 2013
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Q:

thermistor testing 59676572601

A:

The refrigerator cooling too much can freeze your food items and I am sorry for the inconvenience. I did some research and I was able to find a link with a similar question. I am also adding a second link in where you can set service to have your refrigerator repaired by a certified technician. I hope this helps with your refrigerator cooling troubles while you wait for your expert response.

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Joseph P. -
December 13, 2012
A:

Thanks Joseph P; I'll exhaust my own capabilities before I call a tech in. Should be easy to check out the thermistor if I know the parameters. By the way, your links didn't show up.

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Vince -
December 14, 2012
A:

The first image below has a specification sheet for the components in this model of refrigerator. The resistance for the thermistors at various temperatures is shown on that page. The second page shows a wiring schematic. That information will help you check the resistance of the thermistor circuits from the control board (to check the wiring as well as the thermistor). Be sure that you unplug the refrigerator before accessing internal components. The 3rd and 4th images show the service test mode that you can use to check components in the refrigerator. If the thermistors are okay, I recommend that you check that damper operation. That component could be causing the freezing condition in the refrigerator if it is stuck in the "open" position.

You can order parts from this page: Kenmore Elite Refrigerator Model 596.76572601 Parts . Be sure that you unplug the refrigerator before accessing internal components and replacing parts.

If you need more help, reply with additional details and we will assist you further.

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Lyle W -
Sears Technician
December 15, 2012
A:

Here is the 4th image.

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Lyle W -
Sears Technician
December 15, 2012
A:

Thanks for responding Lyle. Your images didn't show up, however. Is the a link to them? I had thought about a stuck damper but then I would have a normal temp freezer and a supercold fridge wouldn't I? what I have is both sections being too cold (23 for the fridge and 5 for the freezer).

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Vince -
December 15, 2012
A:

Hello Vince. I apologize that you are having trouble viewing the pictures. I will email those to you. The normal temperature for the freezer is around 0 degrees to the 5 degree temperature in the freezer is not unusual. Once you receive the pictures, I recommend that you check the thermistor resistance and the damper. Let me know if you need more help after checking those components. Thanks.

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Lyle W -
Sears Technician
December 15, 2012
A:

I just realized that my thinking was a bit out to lunch. The feezer temp is about bang on. (the control says 0 and my thermometer placed inside says -3F. Although the indicator on the fridge says the temp is 45F, my thermometer says 28 and sometimes lower. It varies day to day. I will check the damper as suggested. I still needthose images though.

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Vince -
December 15, 2012
A:

I am trying to send the images now but I am running into some problems with my email system. I will get them to you as quick as possible.

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Lyle W -
Sears Technician
December 15, 2012
A:

Thank's for the documentation, Lyle, it should be extremely helpfull. I'm afraid ti initiate the STM function untill I know how to revert to normal operation. Can you help with that?

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Vince -
December 17, 2012
A:

Unplug the refrigerator for 3 minutes (or shut off the house circuit breaker to disconnect electrical power). This will cause the control to exit the service mode and resume normal operation once the power is restored.

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Lyle W -
Sears Technician
December 17, 2012
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Q:

I have a Kenmore refrigerator #59676572601 and I have a new mullion #12722803W. It did not come with instructions and I am having trouble.

A:

Replacing the mullion on the refrigerator can be a project. I found some information for you that I am really hoping will help you replace the mullion on the refrigerator. I am adding the link below to help you with your question while you wait for your expert response. It may take 24-48 hours. I do hope that this will help you with the refrigerator.

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Marc H -
May 09, 2012
A:

Thank you for your question. Sometimes replacing a part can be a little tricky. The information you have received from Marc is correct. I hope it helps you. If you would like more assistance, reply to this thread and I will be glad to assist you further.

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Scott D -
Sears Technician
May 10, 2012
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