Model #59676523500 KENMORE ELITE Bottom-Mount Refrigerator

  • Handles & Trim
    3 Results
  • Left Refrigerator Door
    3 Results
  • Right Refrigerator Door
    3 Results
  • Freezer Door
    3 Results
  • Ref Dr Storage & Center Hinges
    3 Results
  • Controls
    3 Results
  • Water Dispenser & Filter
    3 Results
  • Refrigerator Shelving
    3 Results
  • Freezer Shelving
    3 Results
  • Evaporator Area & Rollers
    3 Results
  • Compressor
    3 Results
  • Cabinet Back
    3 Results
  • Interior Cabinet
    3 Results
  • Ice Maker 61005508
    3 Results
  • Supplemental Information
    3 Results
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Question and Answers

Q:

Kenmore Refrigerator problem

A:

Managemylife.com is a great place to find the answers to just about anything, especially on appliances. I would suggest that you provide a little more information such as the complete model number of your product so your expert will be able to provide you the best possible answer. Just click on reply below where you can provide the additional information.
 

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Yadira B -
May 30, 2013
A:

Kenmore Elite trio 596 7659 601. Over weekend fridge and freezer temps said "OFF." we pushed buttons and got temp readings. Both areas had warmed up. food in freezer melted. Both sections did cool down again. Cleaned completely behind fridge. Unplugged, and plugged in again, flipped circuit breaker. Was working OK until last night. Both temps read "OFF" again and we can't get that to change. Emptied freezer last night, packed fridge with ice. Portable thermometer reads 48 in fridge; food still feels cold. ice cubes in freezer are partially melted. Does this sound like the control panel went out (first one didn't last one year) or maybe the temp. sensors? Is there anything I can do? This fridge is only 5 years old. Last one lasted 23 years with not one problem. Wasted an hour today just trying to talk to ANYONE at Sears.

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carol -
May 30, 2013
A:

hello? hello? hello? Why is it impossible to speak to anyone? Kenmore used to be a good name. Not any more. And Sears customer service is non-existent. I will NEVER shop at Sears again.

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carol -
May 30, 2013
A:

Carol, thank you for submitting your question. I understand your concern regarding the display and I will be happy to assist you. Please keep in mind that Expert answers on the Manage My Life web site, take up to 48 hours to receive (sometimes not all the time sooner). You will be notified by email once your question has been answered by your Expert. In regards to your refrigerator display, some how your refrigerator has been placed in the "OFF" mode. There are a few steps to take to turn the unit back on, the control is fine. Please follow these steps:

  1. To enter / cancel the Show-Room Mode:
  2. Open the Fresh Food door.
  3. Press and hold the Door Alarm keypad.
  4. Immediately press and hold the Freezer Temperature Up keypad.
  5. Immediately release the Door Alarm keypad (continue holding the freezer up keypad) and wait 3 seconds.
  6. SH will appear in the left display.Press the Freezer
  7. Temperature UP keypad again. On will appear in the right display.
  8. Press the Refrigerator UP and Refrigerator Down keypads to toggle Show-Room Mode to Off.
  9. Press the Freezer Temperature UP keypad to confirm the setting. The display will flash the selected setting.

I hope these steps help. Please reply back to this thread if you require further assistance. Thank you for using Manage My Life.

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Tykara -
Sears Technician
May 31, 2013
A:

After about 4 tries, some numbers started showing up. I never saw "SH." Now the freezer is flashing between 39 and 50. The fridge says 70. The door alarm light is on. The temp alarm light is flashing. An alarm is beeping once every 7 seconds. Nothing I try will turn it off. Please tell me how to stop the alarm or I will have to unplug the fridge. I had partial use of it packed with ice but I can't use it with a constant alarm. If it takes more than 30 min to answer I will unplug it.

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carol -
May 31, 2013
A:

Carol, due to the unit being off, you're going to have to give it at lease 12-24 hours to come fully back up to temperature. The beeping you're hearing is the temperature alarm souding because the temperature for he unit is high. The fresh food section should be set to 37 degrees and the freezer shoud be set to 0 degrees. Allow it time to get there. The door alarm light will remain light unit it reaches the correct temperature. On page 11 of your owners manual it states: " Temperature alarm: An alarm will sound repeatedly if the freezer or refrigerator compartment temperatures exceed normal operating temperatures for an hour or more. The temperature displays will alternately show the current temperatures and the highest temperatures the compartments reached. Press the Temp Alarm touch pad once to stop the audible alarm and alternating temperature displays. The Temp Alarm light will continue." I hope this helps. Let me know if I can assist further.

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Tykara -
Sears Technician
May 31, 2013
A:

It took several tries and about 20 minutes but the alarm finally went off. I can't set temperatures; the numbers just keep flashing.

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carol -
May 31, 2013
A:

Carol, if you're unable to change the temperature, this may be a control board issue. Try unplugging the unit for 5-10 minutes to see if the board will reset. Then plug it back in to reset the temperaures. When changing the temperature, it should only flash for moment and then steady with a temperature. The degrees will get lower as it stablizes. If this doesn't work, I recommend service. You can schedule for service online with our Sears Home Services team through the link below.

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Tykara -
Sears Technician
May 31, 2013
A:

Hello, I am having a similar problem. My Kenmore Trio (596.76523500) has an unresponsive control panel. It just shows the current temp in the freezer and the refrigerator, and pressing any of the buttons does not do anything. Replacing the control panel only elicited the beeping mentioned above, but the buttons are still unresponsive. Any thoughts on button combos to press?

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Douglas -
January 06, 2016
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Q:

Freezer door not closing properly

A:

I understand the concern that you're having with the refrigerator's freezer door still not closing.  While you are waiting for an expert to respond I was able to locate some great information that could possibly assist you with your issue.  I have added the link. Hope this helps!

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Yadira B -
May 27, 2013
A:

Thank you for your question. I can understand your concern about the freezer door. This would seem to lead to the slide on the right side. It may be sticking and could cause this problem. Before replacing the rail slide, try using some lube, such as silicone grease # 542638 on it, to see if will help. It's available at Sears PartsDirect. The local hardware store will usually also have some food safe lube that can be used. I hope this will help you. If you would like more assistance, reply to this thread and I will be glad to assist you further.

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Scott D -
Sears Technician
May 29, 2013
A:

It appears that somehow the track on the right side is off by one cog. I don't know how to move it and could not find it online.

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David -
May 29, 2013
A:

David, I suspect you may be referring to the gear. If it gets out of alignment, it can also keep the door from closing properly. To realign the gears, push the door back all the way and it should force the gears back into alignment. If the gears still won't align, check for some icing on the gear or track. Also check the gear to see if any of the teeth are missing. I'm attaching a picture of the parts for this section for you to see and determine which part you may need. If it's the gear # 9 part number 12002497 or the slide # 6 part number 12002683. I hope this will help you. If you would like to have a technician check and make this repair, you can call 1-800-469-4663 to schedule a tech to come out.

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Scott D -
Sears Technician
May 30, 2013
A:

Scott, It is the gear #9 or 10. Either 9 is one cog too far back or 10 is one too far forward. I pushed back on the door closed as hard as possible but it did not move. How can you remove the gear from its idler bar #7 in order to adjust it? I have attached a photo of it open with the front drawer out.

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David -
June 05, 2013
A:

David, to remove the bar most of the time it will flex enough to pull out of the gear. Now, some gears will have a pin that will need to be removed to pull the bar out. However, removing the bar and will not enable the gears to line up. If the gears will not align back in proper place by pulling the door all the way out and then pushing it back, it would indicate the door may have bowed. In this case, try place a block on the side that closes and push on the opposite side of the door to try and bow it back in place. If the door still won't close properly, it could be a problem with the door bracket or the rails. I would recommend having a technician check this. You can call 1-800-469-4663 to schedule a tech to come out. I hope this will help you.

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Scott D -
Sears Technician
June 06, 2013
A:

David I have a similar problem. But with mine if i remove part 8 on the left side it closes properly.

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Samuel -
March 16, 2014
A:

David I have a similar problem. But with mine if i remove part 8 on the left side it closes properly.

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Samuel -
March 16, 2014
A:

THANK YOU!! I was having the same problem and needed an immediate fix. My door was lopsided enough that the light was staying on (and could be clearly seen) and it was quickly defrosting itself. I ended up putting a thick book in the door on the side that was closing and shut it firmly and it worked! Guessing maybe this is what caused the problem in the first place? Maybe someone tried shutting the door with an obstruction on one side and it popped them out of alignment?

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Juliana -
September 02, 2015
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Q:

freezor door does not close tight Model #79575546401 KENMORE ELITE Bottom-Mount Refrigerator 59676523500 Kenmore Elite Kenmore refrigerator

A:

Rotate the leveling feet with pliers clockwise or counterclockwise to raise or lower the refrigerator until the bubble on the level rests between the two vertical lines can be very helpful . Some refrigerators have leveling screws next to the front feet. Turn the screws clockwise or counterclockwise with a screwdriver or nut driver until the refrigerator is level.  If it still doesn't close tightly, replace the closing cam which is Part #4775JJ2017H. I hope this helps.

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Chris7966 -
Sears Technician
August 20, 2015

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