Model #59676263700 KENMORE ELITE Bottom-Mount Refrigerator

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Question and Answers

Q:

Kenmore - Bottom freezer cold but fridge not

A:

I understand that your Fridge is not getting cold. While you are waiting for an expert to respond, I have attached some helpful link click here that may provide information to assist you with your question. Have a great day!

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Dezeray S -
July 13, 2013
A:

Aloha Carol! Thank you for choosing ManageMyLife.com. I understand how important it is to have a properly working refrigerator. The most common cause for your issue is a frozen drain tube in the freezer. I have included instructions below on how to unclog a frozen drain. For your convenience, I have also included a link to our ManageMyLife page where you can view your owners manual. Just click the blue link below to be taken to the page.
Owners Manual for Kenmore Refrigerator Model # 59676263700

1. Unplug your refrigerator and pull it 2 or 3 feet away from the wall. Take all your frozen foods out of the freezer and store them in a cooler while you unclog the drain tube.

2. Find the freezer defrost drain tube on the back of your refrigerator. Models with the freezer on top normally have the drain tube beneath the fruit and vegetable drawers on the back of the appliance and side-by-side models have the tube located at the bottom of the freezer portion. Consult the owner's manual for your refrigerator to be sure.

3. A hairdryer helps remove freezer drain clogs. Melt visible ice on the inside or outside of the tube with a hairdryer set to the "Low" setting. Hold the dryer 12 inches away from the surface until you melt all visible ice. Dry the back surface and drain tube with a clean cloth.

4. Squirt de-clogging and cleanser mixture into the drain tube with a turkey baster. Mix 1/2 cup bleach and 1/2 cup warm water in a bowl. Draw some of the bleach solution into a turkey baster. Squirt the warm bleach mixture into the drain tube to melt away any further clogs and clean the tube at the same time.

5. Empty the drip pan of water removed after unclogging the drain system. Carefully pull the drain pan out from the bottom of the refrigerator and pour the water out. Dry the surface with a clean cloth and replace it beneath the refrigerator.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services
If you have further questions please let me know. Thanks for using ManageMyLife.com.

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Desirea -
Sears Technician
July 14, 2013
A:

Dear Dezeray S and Desirea, You are both awesome and full of aloha as we say in Hawaii. Dezeray, thank you for the informative links - I had a great day because you wanted to help. Desirea, thank you for taking the time to give us step by step directions. We will endeavor to do this today ... line by line, step by step. You are both God's amazing grace to us today! Mahalo nui loa, Carol

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Carol -
July 15, 2013
A:

Dear Desirea, We followed your instructions - thank you! New questions: #1 No ice on / nor in the drain tube in the outside back of the refrigerator. The drip pan was just barely wet - looked more liked dried dirty water. Inaccessible because of crooked bolting. Does this mean our problem is not a frozen drain tube but something else? #2 Cleaned out the frost in the freezer thoroughly. How long do I have to wait before safely putting food back into the refrigerator and freezer? #3 Please advise (from my #1 comments) if there is something else that would cause my refrigerator to be warm and my freezer to frost over time. Mahalo Desirea, Carol

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Carol -
July 15, 2013
A:

Sorry for the delayed response. Based on the information you have provided I would recommend checking the door gasket on the freezer. If air is getting into the unit it can cause it to frost up. Which the added frost can keep the damper opening. The damper is what allows the cold air into the fridge section. To check the door gasket take a dollar bill and place it half way into the freezer along the edge and close the door. Then try to pull the dollar out. if there is no resistance then the door gasket needs to be replaced. You would want to complete this test the entire length of the door gasket.

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Desirea -
Sears Technician
August 19, 2013
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Q:

Kenmore - top fridge warm - freezer frosts over - drain tube not frozen

A:

I understand how frustrating this can be. The ManageMyLife website is a great place to find answers to questions that need qualified and insightful responses. Some of these questions that are asked will need specific research and will be answered by an expert with-in two business days but usually sooner.

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Dezeray S -
July 16, 2013
A:

Thank you for choosing ManageMyLife.com once again! I'm glad that a frozen drain tube has been eliminated from the possibility of what may be causing the issue in your refrigerator. The next thing to check is your defrost system. If the frost gets thicker, it will block the air flow, to the refrigerator section causing it to get warmer. I have included images below on how to test the defrost in your system. Let us know if the test gives you and error code of any kind so we can translate it here.
Also, I suggest using a refrigerator coil brush to clean under and behind the unit in case of debris that could be causing the refrigerator to work harder than normal. I have included a link to our PartsDirect page where you can purchase the part you need to safely clean the coils. Just click the blue link below to be taken to the page.
Coil and Lint Brush Combo
You do not have to wait to put food back in the freezer. It will start to cool as soon as you turn the temperature on again. Do not open freezer door for several hours to expidite cooling.
If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services

Please let me know if you have further questions. Thanks for using ManageMyLife.com.

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Desirea -
Sears Technician
July 16, 2013
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Q:

Refrigerator warm but freezer is cold. Kenmore bottom freezer model 59676263700. Can I defrost some line with a hair drier?

A:

I'm sorry to hear that you are having some difficulties with your refrigerator. I did some research for you at Managemylife.com and found an expert answer to a similar question that may help until your expert can respond to your specific question. The link is attached below. If you do decide to schedule service and have a qualified technician help you, I have also attached a link to Searshomeservices.com. I hope these links provided assist you.

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Barbara H. -
December 18, 2011
A:

Thank you for your question. I'm sorry you are having this problem. I suspect you may be referring to defrosting the evaporator coil with a hair dryer. Yes, this can be done. However, first check for a thick frost build up on the back wall. If frost is not accumulating, the evaporator will not need to be defrosted. This could then be a problem with the control damper, the board or sensor. I would recommend having a technician make these checks.

If frost is accumulating, the back panel will need to be removed to use the hair dryer on the evaporator coil. The baskets will need to be removed, so the back panel, which is held in place with screws, can be removed. Be sure to disconnect power to the unit first. When using the hair dryer, be careful not to get any plastic parts too hot and melt them. I hope this will help you. If you would like more assistance, reply to this thread and I will be glad to assist you further.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

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Scott D -
Sears Technician
December 20, 2011
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