Model #59676059700 KENMORE ELITE Bottom-Mount Refrigerator

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Question and Answers

Q:

My Kenmore Elite freezer keeps frosting.

A:

The Refrigerator is definitely something we depend on and when it begins to malfunction it can be a huge inconvenience. While you are waiting for an expert to respond, I have attached some helpful links below that may provide information to assist you with your question. If you do decide to schedule service and have a qualified technician help you, I have alsoaddedd the link to Searshomeservices.com. I hope these links provided assist you.

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Priscilla V -
December 28, 2011
A:

Thank you for your question. I'm sorry you are having this problem. This appears to be a defrost related problem. If the fan motor inside the freezer is running and the doors are closing good and making a good seal, it will be a defrost problem. A good check that may help determine what is causing this problem will be to place it into a defrost cycle. I'm attaching information to manually place it into a defrost cycle. After a few minutes in this cycle open the freezer door and if you can hear a sizzling sound, it will mean the element is on. In this case, the control board # 12868513 would need to be replaced. If nothing happens some voltage and resistance checks will need to be made. A technician may be needed to make these checks. I hope this will help you. If you would like more assistance, reply to this thread and I will be glad to assist you further.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

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Scott D -
Sears Technician
December 30, 2011
A:

Thanks for your reply, that was very helpful. I tried the step by step mode for the defrost manual override; the display signaled the defrost cycle; however, nothing really seems to be happening. I would prefer to try and fix this myself, so if you have any more diagnostics that I can perform, that would be helpful.

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Joel -
December 30, 2011
A:

Joel, if nothing is happening when you advance it to the defrost mode, the most likely problem will be with the board # 12868513. However, another check will be to access the board and locate the red (pin 6) and brown (pin 5) wires on the J1 terminal connection. Be sure to disconnect the power first. Now, place a jumper between these wires and reconnect the power. After a few minutes open the freezer door and if you can hear a sizzling sound it means the element and bi-metal are ok and the board will need to be replaced. This check must be done when the freezer is very cold (below 20 degrees). If the element still won't heat, I recommend replacing both the element # 67002135 and bi-metal # 67003426. I hope this will help you.

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Scott D -
Sears Technician
December 30, 2011
A:

Great. I'll give it a try Scott...Thanks.

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Joel -
December 30, 2011
A:

Ok Scott, I was able to get the defrost element to work and melting the build-up well. Therefore, it seems that you are suggesting that it is the control board because it isn't kicking in to defrost automatically? If so, what is the best way to access the control panel?

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Joel -
January 03, 2012
A:

Joel, if the element did come on, it indicates the control board is not advancing into the defrost mode on its own and will need to be replaced. I'm attaching pictures with instructions to access the control. I hope this will help you.

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Scott D -
Sears Technician
January 04, 2012
A:

I'll order a new board and give it a try! I'll let you know...Thanks again.

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Joel -
January 04, 2012
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