Model #59676053702 KENMORE ELITE Bottom-Mount Refrigerator

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Question and Answers

Q:

The freezer is working but the refrigerator section is not cooling. There is frost in the bottom back of the fridge and also on the vents in the freezer. 59676053702 Kenmore Elite Bottom-mount refr...

A:

Thank you for your inquiry on your Kenmore Refrigerator, Model: 596.76053702. From reviewing the details on your model, I have included a link to a couple of videos on similar model of refrigerators, which takes you into troubleshooting what could cause the refrigerator to stop cooling.

Click Here

Safety Warning: Before beginning the repair, disconnect the direct power supply to the refrigerator to prevent the risk of injury or any electrical shock.

If you don’t feel comfortable or confident in this repair, then you can have it repaired at home by a sears technician. I have the included a link to the website: Sears Home Services or call 1-800-469-4663

I hope this answered your question. Thank you for contacting SearsPartsDirect.com, and have yourself a wonderful day. 

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Gerry 93 -
Sears Technician
April 09, 2015
Q:

Kenmore refrigerator not cooling model 596.76053702

A:

Good afternoon... I can understand your concern in regards to your food spoiling. I located a link that will discuss the reasons for this happening. It covers the information in detail. An expert will also respond to your question and should be in touch with you within the next two business days if not sooner. I hope this helps and have a nice day

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Henry -
November 19, 2012
A:

(From original poster) I suspect that this problem may have been caused by my son leaving the freezer door partly open after accessing his ice cream. There is frost in the freezer compartment but the food & ice remain frozen

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Wendell -
November 19, 2012
A:

Thanks for the information about the fresh food section not cooling; I will be happy to assist you.
I saw you second response and i the freezer was left ajar, this could indeed cause the problem you describe.
If the door was left ajar for a long time you may want to do a manual defrost because some time it is a strain on the system to overcome the frost. I suggest disconnecting the power supply(of course find a place to store food) allow the refrigerator to sit overnight or at least 12 hours with doors open, this will insure all ice melts from the evaporator coil and air flow can resume.
I hope this helps, should you need additional assistance please reply with details and I will be happy to respond.

Thanks Ron H.

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Ron H -
Sears Technician
November 20, 2012
A:

Thanks very much!

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Wendell -
November 20, 2012
A:

Hello Wendell, you are very welcome. Let us know if we can be of further assistance. Ron H.

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Ron H -
Sears Technician
November 21, 2012
A:

Same problem but not caused by door ajar. Also happened 4 months ago. Don't want to do this every 4 months. What could be causing it?

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Rose -
April 08, 2015
See more answers
Q:

Refrigerator too warm

A:

Thank you for your question. I'm sorry you are having this problem with the refrigerator and I can understand your concern. If it’s not cooling at all in either section, it first needs to be determined if the compressor is running. If the compressor is running, the problem will probably be in the seal system or with the compressor. It could be a low charge, a restriction or the compressor may not be pumping properly. These are checks a technician will be required to make. I'm listing a site you can access, to schedule a tech to come out. Here is a link for the website: Sears Home Services. If you would like more assistance, reply to this thread with any additional details and I will be glad to assist you further.  

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Scott D -
Sears Technician
October 22, 2013

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