Model #59665962700 KENMORE Bottom-Mount Refrigerator

  • Refrigerator Door
    3 Results
  • Freezer Door
    3 Results
  • Controls
    3 Results
  • Refrigerator Shelving
    3 Results
  • Interior Cabinet & Freezer Shelving
    3 Results
  • Evaporator Area & Rollers
    3 Results
  • Compressor
    3 Results
  • Cabinet Back
    3 Results
  • Optional Ice Maker Kit Ic11b P1328003w
    3 Results
  • Supplemental Information
    3 Results
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Question and Answers

Q:

Refridgerator warm on 596.65962700 with freezer on bottom 596.65962700

Q:

I am having a proble with a Kenmore model #596.65962700 fridge where the freezer (below) is cold @20F and the fresh food area (above) is not cooling.

A:

Outstanding trouble shooting. With the thoroughness of your testing, I can hardly add to what you've done.. I would suggest that you please wait for an expert response which will come to you shortly. Normally, I can provide a link that helps 99% of people coming to us. With you, you've covered most of it already. You'll hear from us shortly and have a nice day.

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Henry -
August 18, 2012
A:

Update: I have defrosted the unit totally and the Defrost Thermistat test #1 now shows an open. It was loaded with ice and i had to disassemble the lower area to allow it todefrost properly. I also took apart the upper area by the damper to verify it's operation and it is opening and closing with test #6. So far it looks like the unit is coolling down more than it should as the freezer is at 20F and the fridge is at @40F. I have both the freezer and fridge at "1" which should be the least cold settting.

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wood136 -
August 18, 2012
A:

Hi,

Thank you for your question. It is concerning when the refrigerator is not functioning correctly. According to what you have done and the test you have run. The bi metal should read closed except if the temperature on it is over 50 degrees. The ice encased evaporator coil tells me the coil is not defrosting and the bi metal will shut the voltage off to the coil. I would recommend you replace the bi metal. Here is the link if that is found to be the problem. Kenmore Refrigerator Model 596.65962700 thermostat .

I hope this is helpful. If I may be of further assistance please include more details in a reply to this post.

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Bill__W -
Sears Technician
August 20, 2012
A:

Update: I replaced the defrost thermostat as well as the defrost heater element and the problem is still occuring. It goes away for a couple of days because I defrosted the entire freezer. What could keep causing the freezer coils to ice up? The bimetal showed that the circuit was open when defrosted and shorted when iced up.

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wood136 -
August 27, 2012
A:

The bimetal should be closed for the heater to defrost the coils. If you are putting heat on the bimetal it will open, it is set to open at 50 degrees. If the coils are iced up and the bimetal is open, replace the bimetal once more.

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Bill__W -
Sears Technician
August 27, 2012
A:

The original problem was that the coils were icing up and the defrost thermostat was showing closed (or shorted according to the diagnostics). When I thawed the freezer, I actually heard the bimetal open when it got warm enough and the diagnostics showed it as open. What would cause it to freeze up with the thermostat in the closed or shorted status? I replaced the heater also, just in case that had something to do with the failure.

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wood136 -
August 27, 2012
A:

The Bimetal should open at 50 degrees and if it opens too soon, the coils will not defrost.

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Bill__W -
Sears Technician
August 28, 2012
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