Model #59665932404 KENMORE Bottom-Mount Refrigerator

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Question and Answers

Q:

Refrigerator leaking at back. Freezer is at bottom

A:

When an appliance, like the Kenmore refrigerator is leaking, it is important to take care of it as soon as possible. I am providing a few link with similar issues on leaking. Hope this helps while an expert responds.

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Anna T -
May 14, 2012
A:

outside or inside?

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easy -
May 14, 2012
A:

I can understand how frustrating it is to have issues with your refrigerator. From the information that you provided, there could be several components that are causing a leak. The two most likely would be the water line to the ice maker, or the drain line to the refrigerator. This would depend on where the leak it at. If it is one the outside on the refrigerator then it is most likely the water line. If it is inside the refrigerator, then it is most likely the drain line. If you could please reply with more detail on the issue, I can then provide you more information. Thank you for using Manage My Life.

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AnneJ -
Sears Technician
May 15, 2012
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Q:

moisture, frost and ice build up in my freezer

A:

Having an appliance we use every couple of months can be really concerning when it doesn't work anymore. While you are waiting on an expert to answer your question, a suggestion I have is to visit Sears Home Services website to set services with a Sears technician. I have attached the link below. Hope this helps!

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Dezeray S -
June 21, 2011
A:

Thank you for your thorough and detailed explanation of the problem.

From the description you give I suspect the defrost system is not working. When the defrost system fails it is not an immediate failure. Most times the problem is noted till a week or so later when the ice has built up on the freezer panel. By then it can cover the entire freezer coil and block all airflow to the refrigerator section. Some people notice the lack of cooling in the refrigerator section first before noticing the ice build up in the freezer.

The defrost system consist of three parts. The control board, defrost heater and defrost thermostat.

Next time you are at the house turn the unit on and let it run a couple of days. It should cool well in both the freezer and refrigerator section.

Next I'll put you to work. Refer to the image below for how to manually enter the defrost cycle.

Once in defrost listen to the freezer section for a sizzle and pop from the element melting the frost. If you hear nothing then most likely the element and defrost thermostat need to be replaced. Both at the same time is the best policy.

If the element works then likely the control is not working and is the cause of the ice build up.

As for the dollar bill and card test as long of the dollar bill doesn't fall the seal should be okay.

I hope this helps pin this problem down for you. You can reply with any additional details ore questions for further assistance.

Any parts you need can be obtained online from the following link: Sears PartsDirect .

Good Luck.

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Fred M -
Sears Technician
June 22, 2011
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Q:

bottom freezer refrig, no ice maker, water is leaking onto floor at left rear wheel. Drip pan is dry!!

A:

Trying to find the source of a leak can be challenging. While you wait for the expert answer, you can check out a similar question I found at another website. I also attached the owner's manual. It often has troubleshooting guides to help with these issues. Hope this helps!

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Barbara H. -
September 02, 2010
A:

It would appear that either the drain pan has a crack in it or it could be overfilling. The unit will need to be pulled out far enough to remove the back cover to see the drain pan. Be sure to disconnect power to the unit first. If there is no water in the pan, it would lead to a possible crack. I recommend pouring some water in it, to see if any leaks out. If it does leak, the pan # W10296784 will need to be replaced. If the pan still has water, it will lead to possible overfilling. This can be due to excessive humidity in the area. If you would like more assistance, additional details will be helpful.

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Scott D -
Sears Technician
September 03, 2010
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