Model #57SWX20B HITACHI Projection/Digital 42" and above TV

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Question and Answers

Q:

Where can I find Part #RFR-PTS-164 Board for Hitachi Model 57SWX20B if Sears can't get it any more?

A:

I think there might be some miscommunication between what is being ordered. The RFR-PTS-164 is a part number used when something is being sent in to be repaired at a bench and not an actual part number of the board. There is a chance that the part was ordered direct from a shop where it has already been rebuilt. If it had been sent in to be repaired then a tech would have taken a board out of your TV and sent it in. If ordered the tech would have called in and placed a rebuilt one on order if they were available. There might be a case where a tech ordered one for you but they ran out of stock. I think you should call customer service for a clarification of what exactly you are waiting on.

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David A. - Personal Solutions Manager -
Sears Technician
October 20, 2009

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