Model #41799395800 KENMORE Laundry Centers/Combos

  • Drum And Heater
    3 Results
  • Motor And Blower
    3 Results
  • Control Panel
    3 Results
  • Top And Cabinet
    3 Results
  • Tub, Basket, And Agitator
    3 Results
  • Gearcase/transmission
    3 Results
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Error Codes

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Question and Answers

Q:

washer flooded the floor

A:

Helping you on a do-it-yourself project on the Kenmore laundry center is one of the many things you can depend on from managemylife.com. The link provided below is on a similar question and will help you decide if this is a repair you want to do. An expert will respond with additional information within two business days.

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Anna T -
November 11, 2012
A:

Thank you for your question and I understand your concern.

If the hose connections or drain hose connections are not leaking then the leak is most likely coming from under the washer. The front panel on the washer can be easily taken off in order to search for the source of the leak. To remove the front panel you will need to remove the screws at the bottom of the front panel. Swing the bottom of the panel outwards and slide it down to remove. Run the washer and use a flash light to find the leak. Do not touch any moving parts or any wires or motor while searching for the leak. If it's flooding, it should not be difficult to find the source of the leak. Disconnect the power cord from the power source immediately after locating the leak.

I hope this is helpful. If I may be of further assistance as more details become available, please reply to this post.

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Joey S -
Sears Technician
November 13, 2012
A:

I don't feel comfortable taking the thing apart. I cleaned up the water, and my daughter squeezed back behind to clean up back there and we noticed the rubber hose isn't clamped down in anyway to the wall, it just popped right out. Not sure if the leak was coming from there, or what. Seems like there should be a clamp or something to hold the hose in place. I don't want to do a test run, cuz then I'll have water all over again, or a washer full of water! I do have a repairman who's worked on the unit before, I just don't have the cash right now. :(

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Dawn -
November 13, 2012
A:

Dawn: I understand. It's best to wait if you feel the flood was not caused by the drain hose lifting up out the stand pipe. You could use some small rope and secure the hose from possibly lifting out again if you think that was the cause of the flood.

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Joey S -
Sears Technician
November 13, 2012
A:

I have an IDEA of what's wrong. So I did a quick test, ran some water into the machine, and it drained just fine. So I did a load of clothes (had to as the laundry room now reeks of sour wet clothes) and stood there while it did it's thing. And the water would never turn off in the washer! I've never watched it fill before, and I kept thinking Is it supposed to fill up THAT full?? And pretty soon, it was so high, that it was going over the lip of the agitator tub and it started coming out the bottom. So I quickly put it on the drain cycle, and it was fine. Is it a sensor that needs replacing maybe?? At least until I can afford the repairman I can was the clothes as long as I turn the water off manually. But then I'll either have to forgo the rinse cycle, or come back in and turn the water back on. Geez!!

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Dawn -
November 14, 2012
A:

Dawn: If the water will stop entering the washer when you unplug the unit from the wall, then it may have a faulty water level pressure switch, stuck contact in the timer or the water level pressure switch hose has come disconnected or it has developed a hole. If you have to turn the water off at the wall in order to stop it from filling then I suspect a faulty water inlet valve assembly.

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Joey S -
Sears Technician
November 14, 2012
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Q:

Testing an old Stacked unit

A:

I understand how concerning this can be. While you are waiting on an expert to answer your question, I suggest to verify your model number and attach it this thread so you can get a better answer from the experts. Have a nice day!

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Dezeray -
July 09, 2012
A:

Thank you Dezeray. The only number I could find on this unit is: 417.99395800 -and- W33324041. It's a Kenmore Stacked unit (one piece) and it says "Laundry Center" reverse tumble - high efficiency. I'm guessing it's around 10 years old or more. But that's all it says on it. Eric

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Eric -
July 09, 2012
A:

Hello Eric,

I would like to assist you with your question. Thank you for including the additional information in your second post. The 20 amp plug should only be tested on a circuit that is capable of delivering 20 amps; standard outlets are on a 15 amp circuit. I suggest looking on the internet for some type of adapter that can use one leg of a 220VAC outlet and there are 110VAC adapters as well. If you use the 110VAC version, use it only for testing, the circuit will not be able to handle prolonged use. It is ok to fill the washer manually, but that will not tell you if the water valves are intact. I have used a Y adapter for a garden hose with two washing machine supply hoses, hooked to a regular outdoor hose connection and it works just fine. Remember, you will not have any hot water, but it will still work on this type of machine.

Just make sure that the machine does not leak on hot or cold fill and that it doesn't overfill. It would be a good idea to let it fully run through it's cycles, that ensures the integrity of the timer too. Just be aware that it will pump all of the water out at different times of the cycle, don't flood your garage! There is no simple way to test the dryer, a gas connection would need to be hooked up.

Please let me know if there is any further assistance that I may provide.

Jerry C

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Jerry C -
Sears Technician
July 11, 2012
A:

Jerry, Thank you so much for all that information. I understand what you've said and now must decide the most practical way to test this unit. Thanks! Eric

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Eric -
July 11, 2012
A:

Help! I have this unit in my home, and it has flooded my entire kitchen off the bathroom where it is located. I pulled it out from the wall as best I could, but I swear, the hose doesn't look wet! Could it be pouring out from UNDERNEATH the unit??

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Dawn -
November 11, 2012
A:

Hello Dawn,

I am sorry to hear that your kitchen has been flooded and I would like to assist you. The possibility exists that the washer may have leaked from below, but you will need to open the cabinet to be sure of the source. I have experienced many issues like this that were from the drain being clogged, so you will want to definitely check that too. Please reply with the full model number and I'll be happy to get some diagrams together for you and to show you what to look for.

Jerry C

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Jerry C -
Sears Technician
November 12, 2012
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Q:

washer combo set will not spin

A:

I see you are having to deal with wet clothes due to the washer not spinning. The expert will review your model and respond but if you wish to check a similar question from a previous post I attached below.

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Barbara H. -
August 05, 2011
A:

If I understand the problem correctly the motor will run if you take the belt off and give it a twist.

One problem you will have fixing this unit is the motor and capacitor are no longer available.

If the motor will run when given a turn then I suspect the capacitor is the main problem.

The only way to test a capacitor is to ohm it out with a meter. If you have an ohm meter, place it on the highest scale. Disconnect power to the unit and take the wire connections off of the capacitor. Place the meter leads on both capacitor terminals and you should get a high reading and then drop back down to nothing.

Even though the capacitor is no longer available see if any of the numbers are still visible. At most appliance parts stores you might be able to match up a similar capacitor to try.

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Fred M -
Sears Technician
August 07, 2011
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