Model #40188523900 KENMORE ELITE Microwave/Hood Combo

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Question and Answers

Q:

How does the Dual Swing Door install? 40188523900 Kenmore Elite Microwave/hood combo

A:

Thank you for contacting SearsPartsDirect.com with your questions about your Microwave. I am so sorry to hear that the microwave has stopped working. I know what a time saver the microwave can be and how inconvenient it is when it isn't working. 
 
I can appreciate wanting to diagnose and repair the microwave yourself, however I strongly recommend against it. We do not give repair information on microwave ovens because they are inherently dangerous to service. Microwaves contain high voltage internal components that can retain a lethal electrical charge even when the microwave is completely unplugged. You need special equipment to work on a microwave starting with an anti-static wrist strap grounded to the microwave to even test components in it. Even minor door repairs and adjustments can cause microwave leakage, and a microwave shielding leakage test MUST be performed using a survey meter after any microwave service.
 
For these safety reasons I strongly recommend having this repair completed by a qualified service technician. You can schedule service online at www.SearsHomeServices.com or by calling 1-800-4-MY-HOME(1-800-469-4663). Here at SearsPartsDirect.com we love to help you with your repairs, but our expert advice is that microwaves are just too dangerous for a do-it-yourself project. 
 
Thank you for your understanding in this matter and I hope we can help you with any other questions and repairs in the future. Thank you for choosing Sears.
 

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Natasha12 -
Sears Technician
August 19, 2015
A:

Well, thank you for not bothering to read my post. I wanted to know how to install a DOOR, not tinker with the guts of the microwave. It's supposed to be a "simple" snap in latch. And the info I wanted was FOR the YOUR service technician who has been to my home TWICE and can't figure out the door. So apparently, the people who you're sending me are not as qualified as you think. It's not really your place to judge my capability. I'm a customer paying for a service that you are unwilling or unable to provide. Are you prepared to compensate me for MY time that you've wasted?

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MARIA RANDALL -
August 20, 2015
A:

Oh, and thank you for associating the WRONG name with my account. I'm not "Maria Randall".

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MARIA RANDALL -
August 20, 2015
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Q:

Kenmore Elite Microwave/hood combomodel #40188523900 40188523900 Kenmore Elite Microwave/hood combo

A:

Thank you for choosing SearsPartsDirect. I know how much a time saver a microwave is and know you want to get it working quickly. In this case, I would suggest you have a qualified technician test and replace the unit.

Unfortunately, we cannot give advice on repairing the microwave because they contain high voltage internal components that can retain lethal electrical charge even when the microwave is off. So for safety reasons I would recommend having this repair done by a qualified technician. You can schedule service at www.Searshomeservices.com

Thank you for your understanding on the situation. Have a great day.

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Benny23 -
Sears Technician
March 03, 2015
Q:

I have purchased the Model #40188523900 Kenmore Elite Microwave/hood combo from the floor at Sears. I did not get the user manual (not installation).

A:

Having the owner's manual does come in handy, when it comes to operating the new microwave.  I added the link. Have a nice day!

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Yadira B -
May 21, 2013
A:

Thank you for contacting ManageMyLife.com regarding the user manual for your Kenmore Elite Microwave Hood Combo. I see Yadira provided you with the manual. I have also included a direct link to the manual below.

Owner's Manual

I really hope this information helps you today. Thank you for using ManageMyLife.com.

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Korinna S -
Sears Technician
May 21, 2013
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