Model #40140483800 KENMORE PRO Side-by-Side Refrigerator

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Question and Answers

Q:

Ice Making for Kenmore PRO side-by-side refrigerator model 401.40483800.

A:

The problem with the ice maker is concerning. I found some information on page 10 of the owners manual that I am hoping will be able to help you. There is a rapid ice feature. Please click here: Kenmore PRO Side-By-Side Refrigerator Model 401.40483800. Your expert will also help answer your question. It may take two business days for your expert to reply. I do hope that everything works out.

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Marc -
April 23, 2013
A:

I know that it can be very frustrating to have issues with your ice maker. On this model, I was not able to find any instructions on how to adjust the water level. This is on a timed system so water will is supposed to enter for only 0.5 seconds. If it is lasting longer than this, then it indicates a problem with either the water valve or the ice maker itself. I was able to find a set of general instructions that may help you. If you can open the white plastic cover and you should see an adjustment screw. Turn it Clockwise for less water and Counter-Clockwise for more water. You have to be very careful when turning the screw. Go slow and only turn it about a third of a turn at a time. Do not turn it back and forth. If this is not possible, I would recommend that you have a technician diagnose and repair the ice maker. If you would like to schedule just click on this link: Sears Home Services . I hope this helps. If you need further assistance, please reply to this thread. Thank you for using Manage My Life.

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AnneJ -
Sears Technician
April 23, 2013
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Q:

Excessive condensation leaking out of fridge

A:

I can see how this will be frustrating to have water leaking in your refrigerator especially with little ones .We depend on our fridge very much .I have provided a link through the Mange My Life website that may be helpful until a Expert responds. Have a great day!

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Carmen G -
July 29, 2012
A:

I know that it can be very difficult to have issues with your refrigerator. Something like this is caused by a blocked defrost drain outlet. If the water from the defrost cycle does not flow down the defrost drain hose & out to the drip pan below the refrigerator you will get water under the crispers & other places. You will need to pull the freezer rear panel off & inspect the defrost drain. You can clean & flush out the drain with hot water. Be sure to dump the defrost drain pan water after clearing the clog. If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services . I hope this helps. If you need further assistance, please reply to this thread. Thank you for using Manage My Life.

SAFETY NOTICE: Be sure to disconnect power to the appliance before performing any repairs. If you are not comfortable with doing any voltage checks that might be recommended, please contact your local service provider for repairs. Be aware that there could be sharp edges inside the appliance that could cause cuts or other injuries to yourself or others.

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AnneJ -
Sears Technician
July 30, 2012
A:

had this problem too x3 now as i read this site seems to be a common issue and i hope sears (though this is made by samsung) will stand behind product and make this right!!

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erin -
January 06, 2016
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Q:

Water dripping from the top panel inside refrigerator compartment.

A:

Having a properly working refrigerator is important. The problem with the refrigerator is concerning. I found some information for you that I am really hoping will help you. Please click here:[Water Collecting Inside]. Your expert will also help answer your question. It may take two business days for your expert to reply. I do hope that everything works out on the Kenmore Pro refrigerator.

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Marc -
July 31, 2013
A:

Thank you for your question. Water leaking inside the refrigerator is upsetting. I see Marc provided a good link that covers the most likely cause of this dripping inside the refrigerator. Often the drain hole is clogged with debris or frozen so that it does not drain the water properly. You may also unplug the refrigerator to fully defrost and clear any frozen ice in the tubes and in the freezer. If after defrost, the freezer develops ice again, I would recommend having a technician visit to diagnose the defrost system.  You can schedule a technician at Sears Home Services. If further assistance is needed, please reply.  Thank you for using Manage My Life.

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Barbara H. -
Sears Technician
August 01, 2013
A:

I'm currently having this problem where water drips down the back of the refrigerator and collects on top of the bottom drawer. When clicking on the link above, I see the response but the pictures are not attached. Any assistance will be greatly appreciated.

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Amanda -
July 01, 2014
A:

I have had the same problem with water dripping but it is a lot of water....it then freezes down back of fridge and my whole upper freezer compartment is encased in ice....the freezer drawers even stick due to ice build up. being seen by repair for the third time today for this same issue. The first time the man used heat gun to defrost ice and told me to turn off unit x 3days if it happened again. I did that and problem came back only worse. 2nd time guy came and after waiting almost a month with towels inside the fridge to catch the water(so it wouldnt leak on he floor as much) he changed the hose and drip pan ??? assembly and the whole motor assembly since the Styrofoam encasing it was soaked with water. now there seems to be a problem with the freezer temp sensor so the freezer keeps running to -9 to -13 and all that leaking water is frozen solid in the freezer and the fridge temp is too cold cant reset either . they think the cold temp caused the drain pan/hose to freeze and split thus causing leak. I think its the same water drainage problem coupled with second problem with freezer. this is crazy and each appointment through service warranty takes 3-4 weeks. At least the service men are nice. todays seems skilled....Im hopeful but sick of this problem from very expensive machine .

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erin -
January 06, 2016
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