Model #400 VIKING Jack- electric

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Question and Answers

Q:

uE error code 79631512210 Kenmore Elite Washer

A:

Thank you for choosing Sears Parts Direct. I can certainly understand how frustrating it can be when getting an error code on your Washer display. I did look into the model number you have provided and I have found information that will assist you. 

The UE code indicates that the control detects an unbalanced load in the washer that cannot be redistributed. Press the START/PAUSE button and try to redistribute the load. Here are some problems that can cause this error code:

Washing loads that are too small.

The washer is not level or not stable. Make sure that the washer is leveled properly front to back and side to side. Press down on opposing corners to make sure that all 4 feet are firmly on the floor. Adjust the leveling legs if necessary.

Laundry can sometimes gather to one side. Redistributing the load manually can resolve this issue.

Some items like rugs or mixed loads may not be able to be distributed properly.

Try running the washer without any items added and see if it will spin properly. If not, you could have a problem with the control board or the hall sensor on the motor that detects motor speed. I recommend that you have a service technician diagnose and repair this type of problem.

Thank you for your question. Have a great day. 

 

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Natasha12 -
Sears Technician
January 14, 2014
A:

This is completely unacceptable. If you cannot wash a small load without having it take more than an hour to do so, then this washer should not have even been made. I purchased this washer along with an entire house full of appliances just over a year ago, and if I knew I would have this trouble with no help from Kenmore, I would have bought another brand. 4 out of 5 load in this washer will delay because of the UE warning. You try to rdistribute the loads and sometimes it takes 5 or six times. A washing machine is supposed to wsh the clothes that are put into it. You should not have to make 5 trips to the basement to redistribute the loads manually. When I run the washer without clothes, there is no warning. The washer is level and stable and was set up by the Sears deliverymen. I have read that there may be some different springs or sensors for this washer, but no one has contacted me with any updates

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Ross -
February 06, 2015
A:

We are having the same issue as Ross. This is unacceptable and the repairman just left telling us he cannot find anything wrong with the machine. Really? There is something WRONG if I need to redistribute the clothes several times for each load. Worst washing machine I have ever owned and no one to "fix" it.

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GAIL -
April 23, 2015
A:

I am in compete agreement, having the exact same problem. There have to be more people having this issue, surprised I haven't heard more complaints, unless it really is a circuit board issue for select cases. I'm on the phone now trying to get a technician to look at it but reading this I want a credit from Sears for the amount I paid toward a new washer for selling quite frankly an unacceptable machine.

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Bg -
June 01, 2015
A:

I have the same problem!! Makes me so mad. I live alone so my loads are not large. Sears needs to look into this, PLEASE.

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DEBRA -
August 10, 2015
A:

I have the same problem and the problem occurs for more than every other load. I have two kids and this means that we are running 3-4 cycles over and over again, each week. The washer was delivered ~2 months ago, and has no worked without issues for 2 days in a row. Also, often times the spin does not dry the clothes sufficiently for them to be dry with one cycle in a Kenmore Elite Dryer. This is unacceptable.

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Mia -
August 23, 2015
A:

How large should a load be? Is there a standard to meet, such as a weight range, or do you measure in cubic feet, or some other way? Thanks

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marc -
September 05, 2015
A:

I want to add that I have the very same problem with this machine-goes off balance if the load is normal to light. I have learned I need to put more stuff in! So I do. The repair lady said it looked fine, but I'm glad to learn it isn't just me...

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Julie -
September 16, 2015
A:

Same issue with my new Kenmore Elite washer. Three pair of slacks, one towel. UE code, I restarted several times, manually adjusted several times until it finally decided that the load was not unbalanced. Been trying to complete this load for 4 hours. Something definitely not right with this washer. Perhaps software/firmware update is in order.

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Charles -
October 18, 2015
A:

I have this same problem. It's infuriating!!! Seems like it is worse with smaller loads, but I don't always have a large load to wash. It's been taking me 4-5 hours to complete one load of laundry. When I open the lid, the clothes are evenly distributed. It also seems to be better if I use low spin cycle, however, the clothes are more damp when they go into the dryer. Ugh. I hate this washer right now. I've had it a couple of years and it's recently become really bad with the UE code. HELP!!!!!

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MARYBETH -
November 03, 2015
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Q:

Why wasn't there a recall on Kenmore Model 255.19502010 compressor 25519502010 Kenmore Freezer

A:

I apologize for the experience that you had with that Kenmore freezer. I understand your concern about the failure. I recommend that you call Sears at 1-800-549-4505 to discuss this issue. I am certain that we will do everything possible to resolve this situation.

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Lyle W -
Sears Technician
June 03, 2014
A:

Expert Lyle W, I to have this same freezer and my situation is identical to the person who posted on May 30, 2014 about a recall or solution! Researching this freezer on the Sears website, there was an amazing 58% of the people who had purchased this freezer that are facing the exact same problem! I took your advice and called this number your gave, only to be connected to the Spanish speaking customer service. I asked her to please speak English, which she did. She told me flat out, you bought it, it's out of warranty, Sears will do nothing for you. I explained about my food loss, as well as my service call fee of $75 I had to pay to a local serviceman to come out, because Sears had no one available for an emergency call! She told me nothing will be done, I told her of the many people who had the same issue and she again said Sears will do nothing, is there any other questions you have. I asked to speak to someone in management, and she stated that I had reached as far as this will go, she was the end of the line. I'm just sick.... Also when I initially called with the part # and ordered it, Sears sent me a thermostat instead. I have just returned it 2 days ago. I am waiting to see if they credit me back my 40$ for the part, they did credit back the 20$ overnight shipping that they chose to ship it by! I have bought ALL of my Kenmore appliances through Sears, most recently a dishwasher at over $400. This is bad business, poor customer care and frankly a complete rip off! In looking at the complaints they go back into 2011! Why wasn't it stopped being sold? Why would they stop making the parts that we need to rectify the situation? This makes no sense. I'm done with Sears. They knew this products history when they sold it to me, and continued to sell it, only now its a different model #. Buyer Beware!

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Robin -
July 28, 2014
A:

I bought this freezer just over 3 years ago. It has stopped working!!!! We didn't realize it until it started smelling. It was FULL of meat. I am in tears. Especially reading now that nothing will be done. I will NEVER buy a kenmore product again. SMH

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Chris -
April 16, 2015
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Q:

blinking interior fridge light on kenmore coldspot side by side model 106.51139210 106.51139210

A:

Thank you for your inquiry on your Kenmore Refrigerator, Model: 106.51139210. I’m so sorry to hear that you’re having trouble with the lights in your refrigerator, and will be happy to see what we can find on the issue. On reviewing your model, the only thing I could find on the strobing effect of the refrigerator lights is it could be a couple of different issues with the fridge. It could either be that the wiring harness has a fault in one of the wires, the light socket might not be wired correctly or it might be loose. I have seen some models that have been recalled for some similar issue where they had light problems, and melting sockets. The only thing I could recommend is having a technician take a look at the refrigerator. I have provided a link below to our sears technicians if you want to set up service. 

Here is the link and phone number for our technicians. Sears Home Services or-1-800-469-4663.
 
I hope this answered your question. Thank you for choosing SearsPartsDirect.com and have yourself a wonderful rest of your day. 

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Gerry93 -
Sears Technician
January 27, 2015
A:

I had the same issue only to discover that a cost 25% of the value of the refrigerator to replace a LED that the salesperson said was so much better! To make matters worse both light are off on the freezer side too! $400 to replace 2 lights?!?!?!?!? I paid $900 for it in April 2014 ! I am making it a point to let everyone know of this defective item!! Remember when you can buy a light and screw it in for $5.00 I am trying to see if I can sell it as is and go to Best Buy and get a better.

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Celia -
December 23, 2015
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