Model #37069 CRAFTSMAN Planer

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Question and Answers

Q:

sears model 917.37069 push mower

A:

I understand that your Sears push mower will not keep a charge. While you are waiting for an expert to respond, I have attached some helpful links below that may provide information to assist you with your question. Have a great day!

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Alina -
August 11, 2012
A:

Thank you for your question.

I am sorry you are having a problem with the mower. If the battery will not hold a charge, I recommend taking the mower to one of our drop off locations to have it repaired. Here is a link that will provide the nearest drop-off locations: Sears Home Services . I know it would be easier to just bring in the battery but the warranty requires the whole mower to be brought in.

I hope this is helpful. Please let me know if you need further assistance.

Thank you for using Manage my life.

Mark T.

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Mark T -
Sears Technician
August 13, 2012
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Q:

Are all new Craftsman lawn mower engines delivered full of lube oil?

A:

I'm sorry that you are having some difficulties with your Craftsman Lawnmower. Managemylife.com is a great web site to receive expert assistance to just about everything. I did some research for you at managemylife.com and found your owner's manual.This should shed some light on this problem. I have attached the link below. I hope this helps until your expert can respond to your specific question.

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James -
May 21, 2011
A:

Thank you for your question.

I am sorry you are having this issue with the mower. None of the mowers are shipped from the factor with oil. The reason is if the mower is tipped in transport, it could leak out of the engine. If the engine is run without oil, it will lock it up rather quickly. When this happens, a new engine or short block has to be installed. Unfortunately, this type of failure is not covered under the warranty. I recommend taking the mower back into the store you had purchased it and have then sent it for repair. Once the service center has looked over the mower, they will contact you with the cost if any. I have added the set up instructions from the manual below.

Please let me know if you need further assistance with the mower. Thank you for using Manage my life.

Mark T.

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Mark T -
Sears Technician
May 21, 2011
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Q:

Just bought a craftsman mower model 37069- does the battery need to be charged if I use the pull cord?

A:

I can understand your concern about having a mower that may be more complicated than needed. Simple is sometimes better for those of us who just want to mow the lawn and do not need all the bells and whistles. That being said, it does not follow that complicated means less reliable. I would follow the owner's manual for preparation and use. The information there should be correct. The expert will be able to share knowledge of performance for this model. If you keep this model and have any problems in future the warranty may help with any repairs. You can use the Sears Home Services link below if any service needed. Hope you end up enjoying your new mower.

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Barbara H. -
May 06, 2011
A:

Thank you for your question and choosing Sears to make your purchase.

You do not have to have the battery charged if you plan to use the cord to start the mower. The battery is only for the electric start feature. Before you use the mower for the first time, I recommend charging the battery. The reason is the engine might not give the battery a full charge the first time. This could result in poor performance from the battery. After the first charge you do not have to charge it if you do not use the electric start. Now if you are planning on using the electric start you might have to charge the battery a few time during the season. More often if you are bagging the lawn because there is more starting and stopping when bagging.

Hope this is helpful. Please let me know if you need further assistance, on the new mower.

Thank you for using Manage my life.

Mark T.

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Mark T -
Sears Technician
May 07, 2011
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